German-Speaking Customer Experience Specialist

Jobtailor; Duiven; On-site; EUR 34,000 - 52,000; Full time

Benefits offered by this job

CRM platforms

Job summary

Vintage.com is seeking a customer experience specialist to support customers via phone, email and digital channels. You will handle inbound/outbound conversations, explain next steps clearly, and build trust with accurate and timely communication.

Responsibilities include investigating queries, escalating when needed, and maintaining records to ensure smooth customer journeys while meeting quality standards.

Qualifications

• Experience in customer service or other customer-facing environments.

Responsibilities

• Support customers across phone, email and digital channels throughout their journey.
• Handle inbound and outbound conversations, including queries, updates and follow-ups.
• Explain the service and next steps clearly, adapting communication to each customer.
• Build trust through accurate, timely and helpful communication.
• Investigate queries using available information and systems, resolving issues fairly.
• Determine when to escalate or seek additional support.
• Keep customers informed while issues are investigated.
• Meet service levels and quality standards.
• Maintain accurate records of conversations and actions.
• Use systems confidently and complete administration to move journeys forward.
• Work with Team Lead and other teams to solve problems and priorities.
• Share recurring feedback to improve services.

Skills

Customer service

Communication skills

Problem-solving

Digital channels

Ownership

Team collaboration

CRM familiarity

Tools

CRM platforms

Digital communication tools

Email

Webchat

WhatsApp

Job description

Vintage.com is seeking a customer experience specialist to support customers via phone, email and digital channels. You will handle inbound/outbound conversations, explain next steps clearly, and build trust with accurate and timely communication.

Responsibilities include investigating queries, escalating when needed, and maintaining records to ensure smooth customer journeys while meeting quality standards.