Air Export Operations Agent

C.H. Robinson Worldwide; Aalsmeer; On-site; EUR 33,000 - 53,000; Full time

Benefits offered by this job

Travel allowance

Life insurance

Healthcare plan

Bonus opportunity

Job summary

C.H. Robinson Worldwide in Aalsmeer, Netherlands, seeks an experienced Air Export professional to join the on-site team.

You will manage end-to-end air export shipments, deliver exceptional customer service, and proactively solve operational challenges in a fast-paced logistics environment. The role requires 2–3 years in air freight forwarding, strong English communication, and a proactive, independent work style.

Qualifications

• 2–3 years of air freight forwarding experience with focus on air exports.
• Strong customer service mindset and communication skills.
• Professional verbal and written English skills.

Responsibilities

• Manage end-to-end air export shipments and related documentation.
• Coordinate bookings, pre-alerts, customs/government filings, delivery execution, and invoicing.
• Build strong customer relationships and provide proactive communication throughout shipment lifecycle.
• Collaborate with Europe-wide colleagues and shared service teams to ensure service excellence.
• Resolve transportation and documentation issues through critical thinking and customer-focused problem solving.
• Support reporting, documentation requests, and customer business reviews.

Skills

Air exports experience

Customer service mindset

Verbal & written English

Proactive & independent

Prioritization & flexibility

Peak-period adaptability

Education

Bachelor's degree or logistics equivalent

Job description

C.H. Robinson is seeking an experienced Air Export professional to join the Aalsmeer team. This is an additional hire to strengthen team coverage and support continued growth. The successful candidate will manage end-to-end air export shipments, deliver exceptional customer service, and proactively solve operational challenges in a fast-paced logistics environment. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site five days a week, igniting creativity and driving impactful results.

Key Responsibilities

• Manage end-to-end air export shipments and related documentation.
• Coordinate bookings, pre-alerts, customs/government filings, delivery execution, and invoicing.
• Build strong customer relationships and provide proactive communication throughout the shipment lifecycle.
• Collaborate with colleagues across Europe and shared service teams to ensure service excellence.
• Resolve transportation and documentation issues through critical thinking and customer-focused problem solving.
• Support reporting, documentation requests, and customer business reviews.

Required Qualifications

• Minimum 2-3 years of air freight forwarding experience with a focus on air exports.
• Strong customer service mindset and communication skills.
• Professional verbal and written English skills.
• Proactive approach and ability to work independently.
• Ability to prioritize work and adapt to changing operational demands.
• Willingness to provide flexibility during peak operational periods.

Preferred Qualifications

• Dutch language skills are advantageous but not required.
• IATA Dangerous Goods (DG) certification.
• Security Awareness certification or willingness to obtain it.
• Knowledge of international air freight regulations and documentation.
• Bachelor's degree or equivalent experience in logistics.

What We Offer

• Career growth opportunities in a global logistics organization.
• Inclusive and collaborative working environment.
• Training and development opportunities.
• Competitive salary, bonus opportunity, travel allowance, life insurance, and healthcare plan.

Compensation Range €33,200.00 - €52,700.00 The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across the entirety of the country this requisition is posted in. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.