Gaming Server Support Specialist (Hybrid, Growth)

Shockbyte; Eindhoven; Hybrid; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid work

Development budget

Workspace stipend

Virtual team events

Free game servers

Esports & gaming events

Shockbyte merch

Job summary

Shockbyte is seeking a Support Associate to deliver fast, friendly and reliable support to players and server owners worldwide. You will handle tickets spanning technical troubleshooting, billing, cancellations, and general inquiries, acting as the bridge between users and our tech team for quick resolutions.

Location is hybrid with a team presence in Eindhoven; you’ll thrive in a fast-paced environment, taking initiative and continually learning while supporting our growing global community of

Qualifications

• Excellent written communication in English, clear and professional.
• Strong problem-solving and technical reasoning skills.
• Ability to manage multiple support tickets across billing, cancellations, and technical requests.

Responsibilities

• Handle customer tickets covering technical troubleshooting, billing, cancellations, and general inquiries.
• Act as the bridge between users and tech to ensure quick, accurate resolutions.
• Provide fast, friendly, and reliable support to players and server owners.

Skills

Written English

Problem Solving

Ticket Management

Game Server Knowledge

Customer-first

Tools

WHMCS

Zendesk

FTP

Job description

Shockbyte is seeking a Support Associate to deliver fast, friendly and reliable support to players and server owners worldwide. You will handle tickets spanning technical troubleshooting, billing, cancellations, and general inquiries, acting as the bridge between users and our tech team for quick resolutions.

Location is hybrid with a team presence in Eindhoven; you’ll thrive in a fast-paced environment, taking initiative and continually learning while supporting our growing global community of