Gaming Customer Success Manager — Remote, Data-Driven Growth

Keywords Intl1; Netherlands; Remote; EUR 55,000 - 75,000; Full time

Job summary

Keywords Studios is seeking a Customer Success Manager to drive product adoption and retention across a mid-market gaming client portfolio. You will collaborate with Account Managers to deliver measurable value using the Helpshift platform, guiding customers to achieve business objectives with a data‑driven approach.

You’ll partner across teams in a global organization to ensure renewal, growth, and high customer satisfaction while advocating client needs and enabling effective SDK use and

Qualifications

• 3+ years of experience supporting Game Industry customers.
• Experience managing 30-40 SMB and mid-market customers simultaneously.
• Strong team player with high EQ and a customer-obsessed mindset.
• Strong critical thinking, problem-solving, and project management skills.
• Commercial awareness and business creativity, with a process-driven and execution-oriented approach.
• Data-driven mindset with high attention to detail and ability to act as a trusted advisor for customers.
• Ability to work through ambiguity and adapt quickly in a fast-paced, growing, and deadline-driven environment.
• Excellent written and verbal communication skills.
• Self-motivated and able to operate effectively in a remote environment.
• Willingness to travel as required.

Responsibilities

• Collaborate with the Account Manager to manage a portfolio of customers and drive renewal and growth.
• Be the Helpshift product expert from the business user perspective for customers.
• Advocate for customer needs cross-departmentally and manage escalation to development when needed.
• Establish goals and KPIs with customers to demonstrate value of Helpshift.
• Prepare quarterly business reviews and present them with AMs.
• Educate clients on best practices regarding SDK configurations, features, and dashboard administration.
• Execute 1:many success programs driven by data and product usage maturity.
• Prepare post-meeting reports with clear action items forming future customer roadmaps.
• Support commercial objectives by identifying upsell opportunities and managing multiple inquiries.

Skills

Game industry experience

Account management

Customer success

Data-driven mindset

Remote work capability

Communication

Willingness to travel

Tools

Helpshift platform

Job description

Keywords Studios is seeking a Customer Success Manager to drive product adoption and retention across a mid-market gaming client portfolio. You will collaborate with Account Managers to deliver measurable value using the Helpshift platform, guiding customers to achieve business objectives with a data‑driven approach.

You’ll partner across teams in a global organization to ensure renewal, growth, and high customer satisfaction while advocating client needs and enabling effective SDK use and