Front Office Welcomer (FT)

Hotelprofessionals; Den Haag; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Travel allowance

Night bonus

Staff rate at IHG

IHG discounts

Job summary

Hotel Indigo The Hague – Palace Noordeinde is seeking a Front Office team member to welcome guests, manage registrations and provide attentive service across the lobby and reception.

You’ll handle check-ins/outs, guest requests, and maintain seamless operations with colleagues to ensure a first-class experience at our boutique hotel in The Hague.

Qualifications

• Excellent communication skills, verbal and written.
• Strong organisational abilities to manage reservations and front desk flow.
• Attention to detail to ensure accurate guest information and bookings.
• Basic computer skills and familiarity with hotel management software such as Opera or Fidelio.

Responsibilities

• Ensure smooth check-in for late arrivals and check-out for early departures.
• Prepare welcome amenities and VIP arrivals.
• Answer calls, emails and guest requests.
• Maintain lobby and reception area cleanliness and safety.
• Handover with colleagues at shift start/end.

Skills

Communication

Organisational skills

Attention to detail

Technical skills

Tools

Opera

Fidelio

Job description

At Hotel Indigo The Hague – Palace Noordeinde our team members are full of neighbourhood knowledge; they know where to find the hidden gems worth exploring.

Hotel Indigo The Hague - Palace Noordeinde

At the heart of the Parliament Centre of The Hague, located at a prestigious spot opposite the Royal Palace Noordeinde, Hotel Indigo The Hague – Palace Noordeinde opened it's doors in 2018. Once occupied by “De Nederlandsche Bank”, our boutique hotel with 63 rooms, restaurant Stocks&Bonds, The Gold Bar and 2 meeting rooms/private dining borrows some of these unique elements in its décor. Each Hotel Indigo is unique, and delivers a vibrant, engaging and genuine boutique experience that gives guests a real flavour of the neighbourhood – delivering an experience that is truly reflective of the local culture, character and geography.

A day in the life of…

As a member of the Front office team, you will be carrying out the following tasks:

• Ensure a smooth check-in for our late arrivals;
• Ensure an efficient check-out for our early departures;
• Prepare welcome amenities / VIP arrivals;
• Ensure all administrative tasks/checks are carrierd out;
• Answer incoming calls, e-mails and guest request;
• Perform a full property walk ensuring the guest safety and remove any possible trays/ F&B items in the hallways;
• Attend to any wake-up call requests;
• Reply to guest feedback via our online reputation management tool & reply to guest ?
• Carry out some small cleaning tasks to make sure our lobby and reception look spotless;
• Hand-over with your colleagues at the beginning and end of your shift;

As An Integral Part Of Our Hotels Operational Team, You’ll Offer Support To Colleagues Across All Areas Of The Business To Ensure a First Class Guest Experience. In Return For Your Hard Work, You Can Look Forward To

• A competitive salary of € 2505,04 (gross Salary)
• Travel allowance 0,23 per km (two-way)
• Night bonus of 20%
• Special employee Rate at all IHG Hotels worldwide
• R&B Discount at restaurants within IHG Hotels worldwide

Your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the Hotel Indigo brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Hotel Indigo and IHG and we’ll make sure you’ll have room to be yourself.

What do we need from you?

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
• Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.