Front Office Supervisor - Malie House

Utrecht City Concepts; Utrecht; Hybrid; EUR 36,000 - 47,000; Part time

Benefits offered by this job

12-month contract 28 hours per week

Holiday surcharge 50% on holidays

Travel allowance 10 km+

Online learning Goodhabitz

Discount on stays/dinners at Utrechts'

Job summary

Utrecht City Concepts seeks a Front Office Lead for Malie House in Utrecht. You will oversee the Front Office and Service team, ensuring guests receive a hospitable and efficient journey and supporting the Front of House Manager.

You lead, train, and motivate the team, organize daily operations, handle reservations and payments, and collaborate with Housekeeping to guarantee seamless service while maintaining hotel standards and protocols.

Qualifications

• Completed MBO level 4 / HBO hotel/hospitality education.
• 1-2 years of experience behind the Front Office as a senior employee.
• Communicatively skilled in Dutch and English; additional language is a plus.

Responsibilities

• Lead the Front Office and Service team to deliver hospitable and efficient guest journeys.
• Guide, train, and motivate Front Office and F&B staff; support interns and colleagues.
• Oversee daily reception operations and breakfast standards; assist with short-term scheduling.
• Ensure accurate administration: reservations, payments, and month-end handover.
• Collaborate with Housekeeping to maintain hotel standards and a seamless guest experience.
• Conduct regular quality checks of Front of House areas and rooms.

Skills

Dutch & English communication

Team motivation

Organizational skills

Hands-on mentality

Education

MBO level 4 / HBO hotel/hospitality education

Job description

You are an inspiration for the team, keep an overview of daily operations, and have an eye for detail to exceed our guests' expectations time and again. You support the Front of House Manager by leading the Front Office and Service team so that your colleagues can continue to develop and our guests receive optimal service during their stay.

WHAT WILL YOU DO?

Your tasks and responsibilities include:

• Guest experience: you and the team convey the warm feeling of the Malie House to our guests. You also give this attention to our employees and ensure that we provide a hospitable and efficient guest journey. If a guest has a lesser experience, you and the team ensure that this experience is turned into a proper one with an appropriate solution;
• Team leadership: daily you guide, train, and motivate our Front Office and Service (F&B) employees to welcome and facilitate our guests. You contribute to the training of our interns and employees so that their potential is optimally utilized;
• Team supervision and schedule management: you oversee daily operations at the reception and ensure compliance with hotel standards behind the reception and during breakfast. You support the Front of House Manager in short-term staff planning in case of illness or other absences;
• Administration and reporting: accurate administration is important for a well-running Front Office department! You ensure that reservations and payments are processed and checked correctly and that the month-end closing is properly handed over to the Front of House Manager;
• Planning and collaboration; together with the Housekeeping team, you ensure that quality and service are in order according to hotel standards and protocols. This requires close collaboration with the Front of House Manager, Guest Relations Supervisor, Housekeeping Manager, and Housekeeping Supervisor to guarantee a seamless guest experience;
• Quality control: regular inspections are conducted to ensure that Front of House areas and hotel rooms are neat, organized, and operational.

WHAT DO WE OFFER YOU?

We find it important that you enjoy going to work! Therefore, we offer you the following:

• Salary based on wage scale 5 or 6 (depending on age and experience) from the hospitality collective agreement wage table;
• 12-month contract for a minimum of 28 hours per week;
• A friendly team within Utrecht City Concepts for which much is organized such as a UCC kick-off day, cozy DoMiBo’s, annual UCC training days with varying hospitality themes, a New Year's drink, a Christmas drink including a surprising Christmas gift, and an annual summer party;
• Employment conditions in accordance with the hospitality collective agreement from which we dare to deviate. With us, everyone receives a 50% surcharge when working on a holiday (even if you are not a professional!);
• Travel allowance from 10 km commuting distance based on public transport;
• Online learning system Goodhabitz to learn something new every day;
• Discount on overnight stays and/or dinners at our Utrecht Boutique Hotels, Utrecht City Apartments, and restaurant De Rechtbank;
• A look behind the scenes at our other Utrecht Boutique Hotels and thus even more fun colleagues!
• Visit our website www.UtrechtCityConcepts.com and see what else we have to offer!

WHO ARE WE LOOKING FOR?

• Completed MBO level 4 / HBO hotel/hospitality education;
• You have 1-2 years of experience behind the Front Office as a senior employee;
• You are enthusiastic and convey your enthusiasm to the team with your open communication;
• Communicatively skilled in Dutch and English (an additional language is a plus but not required);
• Flexibly deployable: shifts also take place on weekends and evenings;
• It can sometimes be very busy in the department, you can handle that. You remain calm and composed and keep everything well in view;
• You have a hands-on mentality and do not shy away from going the extra mile;
• You are someone who can plan and organize well, you define tasks in terms of required time, resources, and people;
• Possession of a BHV diploma is a plus;
• Possession of a Social Hygiene diploma is a plus;