Front Office Employee - Malie House

Utrecht City Concepts; Utrecht; Hybrid; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Zero-hour contract

Reiskostenvergoeding

Bonussen op feestdagen (50%)

Kijk in de keuken bij andere Utrechtse

Job summary

Utrecht City Concepts zoekt een Front Office medewerker voor onze boutique hotels en appartementen in het hart van Utrecht. Je verwelkomt gasten warm, levert persoonlijke service en verzorgt ontbijt en telefonische afhandeling.

Je werkt met reserveringssystemen, draagt zorg voor gastwensen en administratieve taken, en bewaakt de financiële afhandeling tijdens shifts. Vereisten: ervaring als receptionist, Nederlands en Engels, flexibiliteit in weekends en avonden, EHBO- en Sociale Hygiëne-diploma

Qualifications

• Ervaring als receptionist en/of opleiding aan de Hotelschool.
• Natuurlijk hospitaal behandelend en oog voor detail.
• Goede communicatieve vaardigheden in Nederlands en Engels.
• Flexibel inzetbaar, ook in weekends en avonden.
• EHBO-diploma en Sociale Hygiëne-diploma zijn pluspunten.

Responsibilities

• Warme, persoonlijke ontvangst van gasten en het verzorgen van een uitstekende gastbeleving.
• Ondersteunen bij ontbijt en voorbereidende/afrondende taken.
• Kamer- en roomservice-uitvoering op verzoek en telefonische afhandeling.
• In- en uitchecken via het reserveringssysteem en administratieve taken.

Skills

Gastvrijheid

Reception experience

Nederlands & Engels

Oog voor detail

Flexibel inzetbaar

Education

Hotel School opleiding

Tools

Reserveringssysteem

Job description

Utrecht City Concepts consists of four unique hotels, stylish apartments, and one lively restaurant, all located in the heart of Utrecht. From the characterful Malie House, Court Hotel (with Restaurant De Rechtbank), Eye Hotel, and The Hunfeld to our Utrecht City Apartments and Hilversum City Apartments: each one is a special place where hospitality and experience come together.

Our locations are more than just a place to stay or eat – they are the key to truly experiencing the city of Utrecht. Each hotel and apartment has its own story, situated in unique, authentic Utrecht locations with a warm, homely atmosphere and attention to detail. Personal attention, a surprising interior, and top service are always central to us.

WHAT WILL YOU DO?

As a Front Office employee, you will take care of our guests with:

• A warm and personal welcome, conveying the special hotel feeling;
• Sincere attention, finding surprising ways to make the guest's stay even more enjoyable;
• Relieving our guests, ensuring they lack nothing;
• Providing guests with breakfast in the morning and performing preparatory and concluding tasks;
• Providing room service to our guests upon request;
• Conducting quality checks (randomly) of the rooms;
• Following the Guest Journey for our guests;
• Checking guests in and out using the reservation system;
• Answering and transferring phone calls;
• Administrative tasks such as drafting, answering, and sending emails;
• Receiving and passing on guests' wishes, complaints, and/or other messages;
• Processing reservations in the reservation system;
• Financial accountability during shift handover for payments made;
• Financial administration, such as correctly closing accounts, processing corrections on accounts, checking card payments, etc.

WHAT DO WE OFFER YOU?

We find it important that you enjoy coming to work! Therefore, we offer you the following:

• A friendly team within Utrecht City Concepts where there are many social gatherings and events organized;
• A zero-hour contract, providing plenty of flexibility;
• Employment conditions according to the hospitality collective agreement, which we dare to deviate from. With us, everyone receives a 50% bonus for working on a holiday (even if you are not a skilled worker!);
• Travel allowance from 10 km commuting distance based on public transport;
• A glimpse into the kitchen of our other Utrecht Boutique Hotels and even more fun colleagues!

WHO ARE WE LOOKING FOR?

A true Front Office employee of Utrecht Boutique Hotels finds nothing more enjoyable than surprising guests. You are naturally hospitable and recognize yourself in the following points:

• An enthusiastic and independent employee with (how could it be otherwise) attention to detail.
• You have experience as a receptionist and/or are following/have completed a course at the Hotel School.
• You seek surprising ways to make the guest's experience even more enjoyable.
• Communicatively skilled in Dutch and English (an additional foreign language is a plus but not required).
• Possession of a first aid diploma is a plus.
• Possession of a Social Hygiene diploma is a plus.
• Experience in the hospitality industry is a plus.
• Flexibly deployable: shifts also take place on weekends and evenings.