Front Office Supervisor

Hotelprofessionals; Schiphol-Rijk; On-site; EUR 32,000 - 44,000; Full time

Benefits offered by this job

Staff discounts on stays and F&B

50% off F&B in Radisson Blu and Park⁠I

Meals during your shift

Travel allowance: €0.23 net per km (up

Free parking or hotel shuttle to Schip

Job summary

Radisson Blu Hotel Amsterdam Airport is seeking a Front Office Supervisor to lead the Front Desk team in a fast-paced airport environment, ensuring smooth check-ins/outs and a superior guest experience.

You will coordinate with other departments, handle guest inquiries, promote Radisson Rewards, and pursue upselling opportunities to enhance revenue and guest satisfaction in an international setting.

Responsibilities

• Supervise the Front Desk team, assign tasks and provide clear instructions
• Lead and motivate the Front Desk team, fostering a positive and service-oriented environment
• Coordinate special requests and issues with other departments
• Handle guest inquiries and complaints, making decisions with management
• Welcome, check in and check out guests
• Process reservations and payments via the reservation and cashier systems
• Drive Radisson Rewards enrolments and promote the benefits of the programme to guests
• Identify and maximise upselling opportunities to increase revenue and enhance the guest experience
• Provide guests with tourist and general information
• Deliver additional services such as wake-up calls, passing on messages, and resolving complaints
• Manage the telephone switchboard, handling and transferring calls
• Step in to resolve minor technical repair orders when the technical department is not on site

Job description

Join Us as a Front Office Supervisor at the Radisson Blu Hotel Amsterdam Airport!

• Are you energetic, hospitable, and ready to lead a dynamic Front Office team in the fast-paced setting of an international 4-star airport hotel?
• Do you thrive on the challenge of welcoming a diverse mix of guests – from business travellers and leisure guests to transit passengers and those unexpectedly stranded?
• Are you passionate about delivering exceptional guest experiences while ensuring smooth and efficient Front Office operations?

As a Front Office Supervisor, you are the face of our hotel and the right hand of the (Assistant) Front Office Manager. You ensure that everything at reception runs smoothly – from check-in to check-out – and guide the team in creating an exceptional guest experience, even in the most dynamic circumstances that an airport location brings.

About The Hotel

Radisson Blu Hotel Amsterdam Airport is a modern four-star airport hotel, conveniently located near Schiphol Airport and Amsterdam. With 281 comfortable rooms, 19 versatile meeting rooms, and one large ballroom, we host a wide range of conferences, meetings, and international events. This makes our hotel a vibrant and fast-paced environment where hospitality professionals can truly make an impact.

Our guests include both international business and leisure travellers, creating a dynamic and multicultural workplace where no two days are the same. Hospitality, quality, and teamwork are at the heart of everything we do. Thanks to our airport location, you will work in an international environment while enjoying practical benefits such as a free shuttle bus for team members and free staff parking, making your commute easy and convenient.

If you enjoy working in an international environment and thrive in a hotel where close collaboration and strong team spirit are key to success, you will feel right at home with us.

What will you do?

• Supervise the Front Desk team, assign tasks and provide clear instructions;
• Lead and motivate the Front Desk team, fostering a positive and service-oriented working environment;
• Coordinate special requests and issues with other departments;
• Handle guest inquiries and complaints, making decisions where needed in consultation with management;
• Welcome, check in and check out guests;
• Process reservations and payments via the reservation and cashier systems;
• Drive Radisson Rewards enrolments and actively promote the benefits of the programme to guests;
• Identify and maximise upselling opportunities to increase revenue and enhance the guest experience;
• Provide guests with tourist and general information;
• Deliver additional services such as wake-up calls, passing on messages, and resolving complaints;
• Manage the telephone switchboard, handling and transferring calls;
• Step in to resolve minor technical repair orders when the technical department is not on site.

What do we offer?

• A salary in FG 6 of the Horeca CAO, depending on relevant experience and qualifications.
• Staff discounts on stays and F&B at Radisson Hotel Group worldwide, not only for yourself but also for family and friends, plus 50% off F&B in Radisson Blu and Park Inn by Radisson hotels in the Netherlands;
• Delicious meals during your shift;
• Travel allowance of €0,23 net per km, with a maximum of €260,67 net per month;
• An international workplace with colleagues and guests from all over the world;
• Free parking spots or free hotel's shuttle bus from and to Schiphol;
• Great staff activities and parties;
• Development opportunities through Radisson Academy, including an individual development plan and access to +20K learning modules & programs;
• Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all.