Hotel Shift Leader: Lead Operations & Guest Experience

Hotelprofessionals - Moxy/Residence Inn The Hague; Den Haag; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Marriott Associate Discount Rates worldwide

25% night allowance

Free guest experience

€250 yearly not sick bonus

Free night stay

€150 recruitment incentive

Access to unlimited digital Dutch language courses

Job summary

Hotelprofessionals - Moxy/Residence Inn The Hague is looking for a Shift Leader responsible for ensuring smooth hotel operations during shifts. The ideal candidate should be proactive, have at least one year of experience, and be comfortable working in a diverse team.

In this full-time role, you'll handle guest feedback, coach team members, and strive to enhance service quality while enjoying benefits such as Marriott discounts and a supportive team environment.

Qualifications

• At least 1 year of experience in a similar role.
• Ability to run a shift independently.
• Proactive in sharing ideas for improvement.
• Can provide two professional references.

Responsibilities

• Ensure hotel operations run smoothly during shifts.
• Handle guest feedback and complaints proactively.
• Coach and train team members effectively.

Skills

Proficient in English

Hands-on, can-do attitude

Tools

OPERA

Job description

Hotelprofessionals - Moxy/Residence Inn The Hague is looking for a Shift Leader responsible for ensuring smooth hotel operations during shifts. The ideal candidate should be proactive, have at least one year of experience, and be comfortable working in a diverse team.

In this full-time role, you'll handle guest feedback, coach team members, and strive to enhance service quality while enjoying benefits such as Marriott discounts and a supportive team environment.