Front Office Manager – Guest Experience Leader

Sheraton Hotels & Resorts; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Job summary

Sheraton Amsterdam is seeking a Front Office Manager to supervise staff and oversee the Front Office operations, including Bell/Door, Switchboard, and Front Desk, ensuring smooth check-in/check-out and high guest satisfaction.

Located at Schiphol Boulevard 101, Amsterdam, the role is a full-time, on-site Management position focused on delivering exceptional guest experiences while managing staff and aligning with financial objectives.

Qualifications

• High school diploma or GED; 2 years' guest services/front desk experience.
• 2-year degree in Hotel/Restaurant Management or related major; no work experience required.

Responsibilities

• Oversee day-to-day Front Office operations to meet guest needs.
• Supervise Bell/Door, Switchboard, and Front Desk staff.
• Maintain service standards and ensure efficient check-in/check-out.
• Resolve guest issues and maintain high guest satisfaction.
• Communicate with team to achieve financial and operational goals.

Skills

Guest services

Front desk operations

Staff supervision

Customer service

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related

Job description

Sheraton Amsterdam is seeking a Front Office Manager to supervise staff and oversee the Front Office operations, including Bell/Door, Switchboard, and Front Desk, ensuring smooth check-in/check-out and high guest satisfaction.

Located at Schiphol Boulevard 101, Amsterdam, the role is a full-time, on-site Management position focused on delivering exceptional guest experiences while managing staff and aligning with financial objectives.