Front Office Manager - Full-time - NH Amersfoort

Minor Hotels; Amersfoort; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Free training organized by our own Uni

End of year bonus up to 100% of one月ly

Employee rates from €36 in all NHs

30% discount in F&B outlets

Friends & Family discount up to 25%

Team building events

Growth opportunities worldwide

Salary based on Horeca CLA scale 7

Job summary

NH Hotels & Resorts in Amersfoort is seeking a Front Office Manager to lead the front desk team and deliver exceptional guest service with a warm, natural hospitality style. You will oversee concierge activities, administrative tasks, and drive upselling while maintaining high standards of operation.

You will guide a motivated team, foster a welcoming atmosphere, and ensure smooth communication with guests and departments. English fluency is essential; Dutch is a plus.

Qualifications

• Experience as (Assistant) Front Office Manager or equivalent.
• Strong guest-focused mindset and willingness to go the extra mile for guests.
• Good command of English; Dutch language is an advantage.
• Ability to motivate and coach a front office team and manage guest-related matters.

Responsibilities

• Lead the Front Office team to deliver high service standards and upsell opportunities.
• Serve as the main guest contact for concierge and administrative tasks.
• Monitor quality standards, motivate the team, and contribute to hotel management decisions.
• Collaborate with the management team to ensure outstanding guest experiences.

Skills

Guest service

Team leadership

Coaching

Communication

English proficiency

Job description

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Date: Oct 28, 2026

Location: Amersfoort, NL The Netherlands

Department: Front Office

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities. A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch. You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service. Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

Your Benefits at NH Hotels

Your Role at a Glance

What Makes You a Great Fit

• Free online & offline training organized by our own University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates starting from€36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.
• SalarybasedonyourexperiencesstartingfromHorecaCLAscale7.

Your Role at a Glance

As Front Office Manager, you are the natural host who brings Tivoli’s timeless elegance and genuine hospitality to life. With your charismatic presence, you inspire your team to create unforgettable moments reflecting the spirit of Live in the Moment. You lead the Front Office team where perfect service is your starting point. You are also the point of contact for guest-related matters, concierge duties, and all administrative matters. You are the driving force in stimulating, motivating, and coaching the Front Office Team. You monitor the Quality Standards and Upselling results, and you are part of the Management Team of the hotel.

What Makes You a Great Fit

Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests;

You are a ‘Natural Host’ and have some years’ experience as (Assistant) Front Office Manager;

You are an energetic person, you are a coach to your team and you are able to motivate the m to go the extra mile for the guests;

Together with your team, you will make sure every guest has a fantastic stay in our hotel;

You have a good command of the English language; Dutch is an advantage.

Y ou know your way with figures.

You have an open personality, have an eye for detail and you do not back away for a challenge (or two).

Are you looking for a new challenge?

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.

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