Desk Manager - Full-time - NH Amsterdam Zuid

Minor Hotels Europe & Americas; Amsterdam; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Training via Minor Hotels University

End of year bonus up to 100%

Refer-a-friend bonus €500

Employee rates from €36

30% discount in F&B

Friends & Family discount up to 25%

Team building events

Growth opportunities

Salary per Horeca CLA scale 6

Job summary

NH Hotels & Resorts in Amsterdam is seeking a Desk Manager to lead the Front Office team, ensuring a warm welcome, smooth check-in/out, and memorable departures for international guests. You will coordinate with front-of-house colleagues and respond to inquiries to ensure a flawless guest experience.

English proficiency is essential; additional languages are a plus. The role offers training, growth opportunities, and competitive benefits across Minor Hotels Europe & Americas.

Qualifications

• Several years of Front Office or reception experience.
• Experience as Desk Manager, Shift Leader or Supervisor advantageous.
• Organised, accurate and capable of setting priorities during busy shifts.
• Good command of English; additional languages are a plus.
• Comfortable using computer systems and hotel software.

Responsibilities

• Greet guests on arrival and assist during check-in and check-out.
• Support the Front Office team throughout the day.
• Review arrivals and share updates with relevant departments.
• Answer calls and emails and keep day-to-day operations running smoothly.
• Provide a warm, memorable guest experience and seamless service.

Skills

Front Office

Desk Manager

Shift Leadership

Guest service

English skills

Tools

PMS systems

Job description

The Netherlands

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities.A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.

You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch.You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service.Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

As Desk Manager, you create memorable experiences for our international guests, from a warm welcome at check-in to a friendly farewell at check-out, while supporting the Front Office team throughout the day.

Your Benefits at NH Hotels

• Free online & offline training organized by our own Minor Hotels University Northern Europe.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates startingfrom €36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.
• Salary based on your experiences starting from Horeca CLA scale 6.

Your Role at a Glance

06:45 You arrive, grab a coffee or tea and receive the handover from the night shift.

07:00 You start your morning checklist while supporting the Front Office team and ensuring guests receive a warm welcome.

08:00 You review the day’s arrivals and share important updates with the relevant departments.

10:00 You may represent the Front Office at the morning meeting. Afterwards, you return to the desk to guide the team, answer calls and emails, and keep everything running smoothly during the morning rush.

12:00 Time for lunch with colleagues from across the hotel.

13:00 You check any remaining departures, follow up on guest requests and complete your daily tasks.

14:00 You prepare a clear handover for the evening team.

14:45 The evening shift arrives, and you make sure they have everything they need for a successful shift.

15:00 You head home, knowing you have helped create a smooth day for both guests and colleagues.

No two days are exactly the same, but teamwork, hospitality and memorable guest experiences are always at the heart of your role.

What Makes You a Great Fit

You love making guests feel welcome and creating memorable experiences.

Hospitality comes naturally to you, and going the extra mile is simply part of who you are.

You have several years of experience in a Front Office or reception role. Experience as a Desk Manager, Shift Leader or Supervisor would be an advantage.

You are organised, accurate and confident in setting priorities, even during busy shifts.

You have a good command of English. Any additional languages you speak are a plus.

You are comfortable using computer systems, with knowledge of hotel systems considered an advantage.

You enjoy a varied role, flexible working hours and being part of a supportive team.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.