Front Office Manager - Full-time - NH Amersfoort

Minor Hotels Europe and Americas; Amersfoort; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

End of year bonus up to 100% of one‑mo

Refer-a-friend bonus 500 EUR

Employee rates starting from €36 in所有H

30% discount in F&B outlets

Friends & Family discount up to 25%

Team building events

Growth within company worldwide

Job summary

Minor Hotels Europe & Americas is seeking an experienced Front Office Manager to lead the Front Office team with full professional and disciplinary responsibility, delivering outstanding guest service and smooth operations. You will inspire your team, coordinate concierge and administrative tasks, monitor standards and upselling, and participate in hotel management.

Fluency in English is required; Dutch is a plus and strong numerical skills are valued.

Qualifications

• Leads with a guest-first mindset and maintains high service standards.
• Manages a Front Office team with disciplinary accountability and performance.
• Posts and monitors upselling activities to maximise revenue.

Responsibilities

• Lead the Front Office team with professional and disciplinary responsibility.
• Act as point of contact for guest-related matters and concierge duties.
• Monitor Quality Standards and Upselling results and contribute to hotel management.

Skills

Guest service

Team leadership

Upselling

Concierge duties

English proficiency

Job description

As a Front Office Manager (f/m/d), you lead the Front Office team with full professional and disciplinary responsibility, ensuring high performance, teamwork, and consistent service standards.

Your Benefits at NH Hotels

• Your Role at a Glance
• What Makes You a Great Fit
• Free online & offline training organized by our own University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates starting from € 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.
• Salary based on your experiences starting from Horeca CLA scale 7.

Your Role at a Glance

As Front Office Manager, you are the natural host who brings Tivoli’s timeless elegance and genuine hospitality to life. With your charismatic presence, you inspire your team to create unforgettable moments reflecting the spirit of Live in the Moment. You lead the Front Office team where perfect service is your starting point. You are also the point of contact for guest-related matters, concierge duties, and all administrative matters. You are the driving force in stimulating, motivating. and coaching the Front Office Team. You monitor the Quality Standards and Upselling results, and you are part of the Management Team of the hotel.

What Makes You a Great Fit

• Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests;
• You are a ‘Natural Host’ and have some years’ experience as (Assistant) Front Office Manager;
• You are an energetic person, you are a coach to your team and you are able to motivate them to go the extra mile for the guests;
• Together with your team, you will make sure every guest has a fantastic stay in our hotel;
• You have a good command of the English language; Dutch is an advantage.
• You know your way with figures.
• You have an open personality, have an eye for detail and you do not back away for a challenge (or two).

Are you looking for a new challenge?

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.