Day/Night Receptionist - Full-time - NH Amsterdam Leidseplein

Hesperia group; Amsterdam; On-site; EUR 23,000 - 29,000; Full time

Benefits offered by this job

Training programs

End of year bonus

Employee hotel rates

Discounts

Team events

Growth opportunities

Job summary

NH Hotels & Resorts in Amsterdam seeks a Front Office Host to warmly greet guests, manage check-in/check-out, and ensure smooth daily operations. You will handle guest requests, coordinate with departments, and contribute to memorable stays through friendly, professional service.

Experience in hospitality, a positive attitude, and good English are essential; Dutch is a plus. The role requires working shifts, including mornings and evenings, at a busy city hotel.

Qualifications

• Customer service orientation and guest-first mindset.
• Ability to stay calm and organized during busy periods.
• Willingness to learn and use new hotel systems.

Responsibilities

• Be the first point of contact for international guests from check-in to check-out.
• Provide heartfelt service with a smile and handle daily front office tasks.
• Coordinate with Desk Manager and other departments for smooth guest experiences.
• Assist with check-out, cash handling, and handovers to evening staff.

Skills

Customer service

Multitasking

English proficiency

Education

Relevant education

Job description

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Date: Aug 31, 2026

Location: Amsterdam, NL The Netherlands

Department: Front Office

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities. A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch.You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service.Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

As part of the front office team, you will be the first point of contact for our international guests from check-in to check-out.

Your Benefits at NH Hotels

• Free online & offline training organized by our own Minor Hotels University Northern Europe.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates startingfrom €36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.
• Salary based on your experiences starting from Horeca CLA scale 5.

Your Role at a Glance

• 06:45You arrive, in uniform, with a cup of coffee in the back office, your colleague from the night shift does the handover, you note the action points.
  07:00You start with your checklist and are ready to provide a service with a heartfelt smile for the guests checking out.
  08:00You have checked today's arrivals and communicated special details to the Desk Manager and other departments.
  10:00Between phone calls, you handle incoming emails and work your way through the 'morning rush'.
  12:00Enjoy your lunch with colleagues from other departments.
  13:00You check whether there are still guests who need to check out and continue with your checklist until it is finished.
  14:00 You prepare the handover for the evening shift, start counting the cash register, and make sure all tasks are done.
  14:45The evening shift has arrived, and you attend the handover.
  15:00Time to go home!

What Makes You a Great Fit

• Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests;
• You know how to prioritize and keep your cool during busy moments;
• You are a ‘Natural Host’. Experience and a relevant education are useful, but is not the most important for us;
• You like variety in your work and working hours. Due to alternating shifts (morning, evening, and night shifts), your life never seems dull;
• You are interested in computers and enjoy learning new systems.
• You have a good understanding of the English language (Dutch is a plus).

Are you looking for a new challenge?

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

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