Front Office Internship: Guest Service & Growth

Hotelprofessionals; Amsterdam; On-site; EUR 5,600 - 10,000; Part time

Benefits offered by this job

Employee discount for IHG hotels

Friends & family rates

Up to 50% discount in hotel bars/rests

International career opportunities

Culinary discounts and wellbeing perks

Gym access when not in use

Job summary

Crowne Plaza Amsterdam – South is offering an internship within the Front Office team. The role supports guest arrivals, reservations, and daily operations while following IHG brand standards.

You will gain exposure to admin tasks, reporting, and shift handovers, contributing ideas to improve guest experiences. Ideal candidates are enrolled in a relevant study program, with strong English communication and a positive, team-oriented attitude.

Qualifications

• Excellent communication skills in English; Dutch is a plus.
• Enrolled in a study program relevant to the hospitality role.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).
• Experience with Opera or other hotel management systems is a plus.

Responsibilities

• Greet and assist guests on arrival and check-in.
• Maintain guest satisfaction through clear communications before, during, and after stays.
• Support Front Office with reservations, inquiries and guest requests.
• Assist VIP arrivals and communicate guest preferences to departments.
• Adhere to Crowne Plaza and IHG brand standards for quality service.
• Help with admin tasks and learn operational procedures and shift handovers.
• Work across morning, afternoon, or evening shifts with the team.
• Contribute ideas to improve guest experiences and processes.

Skills

English communication

Dutch preferred

Microsoft Office

Opera (hotel system)

Guest service mindset

Tools

Opera

Job description

Crowne Plaza Amsterdam – South is offering an internship within the Front Office team. The role supports guest arrivals, reservations, and daily operations while following IHG brand standards.

You will gain exposure to admin tasks, reporting, and shift handovers, contributing ideas to improve guest experiences. Ideal candidates are enrolled in a relevant study program, with strong English communication and a positive, team-oriented attitude.