Front Office Intern: Guest Experience & Operations

Park Plaza; Eindhoven; On-site; EUR 5,600 - 6,700; Part time

Benefits offered by this job

Meals during shift

Discounted hotel rates

50% F&B discount

Annual staff parties

Employee benefits platform

Learning & Development opportunities

Job summary

Park Plaza Eindhoven offers a Front Office Internship focused on guest service and daily reception operations. You will gain hands-on experience in guest relations, hotel operations, and service excellence while building a foundation for a career in hospitality.

As an intern, you will welcome guests, assist with check-in/check-out, coordinate with Housekeeping for room readiness, and support front desk tasks in collaboration with other hotel departments.

Qualifications

• Currently enrolled in Hospitality, Hotel Management, Tourism, Business, or related study programme.
• Strong communication skills in English, written and spoken.
• Passion for hospitality and delivering great guest experiences.
• Eligible to complete an internship in the Netherlands.

Responsibilities

• Welcome guests and create a warm, professional arrival and departure experience.
• Assist with check-in, check-out, guest inquiries, requests, and reservations.
• Support room allocations and coordinate with Housekeeping to ensure room readiness.
• Handle guest feedback and contribute to delivering excellent guest satisfaction.
• Support daily Front Office operations, administrative tasks, and collaboration with other hotel departments to ensure seamless service delivery.

Skills

Communication

Customer service

Teamwork

Organisational skills

Intercultural communication

Education

Hospitality or related study

Job description

Park Plaza Eindhoven offers a Front Office Internship focused on guest service and daily reception operations. You will gain hands-on experience in guest relations, hotel operations, and service excellence while building a foundation for a career in hospitality.

As an intern, you will welcome guests, assist with check-in/check-out, coordinate with Housekeeping for room readiness, and support front desk tasks in collaboration with other hotel departments.