FRONT OFFICE EMPLOYEE

Leonardo Hotels; Den Haag; On-site; EUR 13,000 - 20,000; Part time

Benefits offered by this job

Travel allowance

Training courses

Career growth

Hotel stay discounts

Job summary

Leonardo Boutique Hotel Maastricht City Center in Maastricht is seeking a Front Office employee for part-time morning and evening shifts. You welcome guests, assist with check-in/check-out, share local highlights, and handle bookings with a friendly, service-driven mindset.

You speak fluent Dutch and English, work well in a team or independently, and bring hospitality experience. EU citizens or valid NL work permits only apply.

Qualifications

• Experience in hospitality.
• Fluent in Dutch and English.
• Available part-time, mornings and evenings.

Responsibilities

• Greet guests and provide information.
• Assist guests with check-in and explain local highlights.
• Handle reservations and room bookings.
• Assist guests with check-out and luggage.
• Ensure guest satisfaction and follow-up.

Skills

Customer service

Teamwork

Communication

Stress management

Job description

Are you someone who always goes the extra mile? Do you get satisfaction from making people happy and know exactly how to make guests feel at home? And do you have a service‑oriented attitude and mindset? Then you might be the new Front Office employee for us !

WHAT WILL YOU BE DOING?

You are the point of contact for our guests and provide them with all the information they need. You assist guests with check‑in and tell them about the highlights they absolutely shouldn’t miss. Meanwhile, you receive a phone call from a guest who wants to reserve a room for next week. No problem — you take care of that too. You notice the next guests are ready to check out, so you help them right away. You’re genuinely curious about how they experienced their stay with us. You take their luggage so they can enjoy the city a bit longer before they leave. They tell you they’ll be back soon. That’s why you do it!

LEONARDO BOUTIQUE HOTEL MAASTRICHT CITY CENTER

The Wyck district in Maastricht has its own rhythm — vibrant, eclectic, and undeniably charming. This is exactly the vibe you will find at the Leonardo Boutique Hotel Maastricht City Center, located in this up‑and‑coming part of the city.

Behind its historic façade, the 4-star boutique hotel invites you into a world of style, creativity, and comfort. Each of the 105 rooms tells its own story, individually designed to match every guest’s unique taste. Think plush bedding, designer furniture, and cool artwork that make every stay truly one of a kind.

WHO ARE YOU?

• You are an energetic personality who inspires everyone you work with.
• You enjoy working in a team, but working independently is no problem for you either.
• You speak fluent Dutch and English.
• You truly put the guest first; you have a service‑oriented attitude and a genuine hospitality mindset.
• You are available part‑time, for morning and evening shifts.
• You have a strong sense of responsibility.
• You are enthusiastic and have strong communication skills.
• You are accurate and able to handle stress well.
• You have experience in hospitality.

To be considered for this role, applicants must be an EU citizen or hold a valid work permit for the Netherlands.

WHAT’S IN IT FOR YOU?

• Salary range mentioned is monthly gross and for employees aged 20 and over.
• Travel allowance for commuting distances of 10 kilometers or more.
• Overtime can either be paid out or converted into additional time off.
• Extensive opportunities to attend training courses and further develop yourself.
• Career growth opportunities within the organization.
• Purchase products at a discounted rate, such as an (electric) bicycle or mobile phone, with an average tax benefit of 40% through FiscFree.
• Access to an employee benefits program for hotel stays.
• A unique experience where you can enjoy an overnight stay, including dinner and breakfast, to fully get to know your workplace.