Front Office Ambassador

Hotelprofessionals; Aalsmeer; On-site; EUR 27,000 - 34,000; Full time

Benefits offered by this job

Competitive salary with night supplement

Employee discounts at Marriott Hotels

Free guest experience stays

Not sick bonus

Access to digital language courses

Job summary

Hotelprofessionals is seeking a Front Office Ambassador for the Renaissance Amsterdam Schiphol Airport Hotel. In this role, you will welcome guests, manage check-ins and check-outs, and provide personalized service to create a memorable guest experience.

The ideal candidate has a passion for hospitality, strong communication skills in English (Dutch preferred), and experience with reservation systems like Opera. The position offers a competitive salary with additional benefits.

Qualifications

• Experience with hospitality and customer service.
• Ability to communicate effectively in English, Dutch preferred.
• Familiarity with handling guest requests and complaints.

Responsibilities

• Welcome guests and manage check-ins/outs.
• Anticipate guest needs and requests.
• Provide housekeeping and room service.
• Conduct fire and safety rounds.

Skills

Hospitality passion

Communication in English

Experience with reservation systems

Ability to work in shifts

Tools

Opera

Job description

The Renaissance Amsterdam Schiphol Airport Hotel, located at the border of Aalsmeer and Schiphol, provides a unique mix of modern style and characteristics from Amsterdam Bos. Our working culture follows a flat hierarchy as we aim for communication and collaboration between all colleagues. Furthermore, we want to encourage our employees to share new ideas and be involved.

At Renaissance Amsterdam Schiphol Airport we believe that satisfied employees can perform great customer service, therefore, we provide a working environment that stimulates motivation, creativity, innovation and originality. The Renaissance addresses the discoverer in all of us who like to add new tastes, sights and experiences to their own story.

Front Office Ambassador

Renaissance Front Office Ambassadors are welcoming our guests with a friendly, authentic approach, creating a unique and personalized guest experience. Our successful Front Office Ambassador is will tailor their approach by reading cues from a guest to ensure our guest feels at home during their entire stay.

Your day will consist of…

• Welcoming the guests and taking care of check‑ins and check‑outs by providing personalised service towards our guests
• Demonstrating knowledge of all services and facilities of the hotel
• Anticipating guests needs, handle guest requests and complaints
• Providing housekeeping service and delivering room service
• Preparing and checking financial and administrative reports
• Conduct fire and safety rounds
• Handle reservations on Opera

You…

• Live life to Discover
• Can communicate in English (and preferably in Dutch)
• Have experience with a reservation system (preferably Opera)
• Have a passion for hospitality
• Are available to work both weekdays and weekends in different shifts

We…

• Offer you a great place to work in a diverse team!
• Offer a dynamic working environment and team with a work hard, play hard kind of mentality
• Offer a working environment where learning & development are a priority (internal and external job trainings will be provided regularly)
• Have a special Associate Discount Rate in all Marriott Hotels worldwide
• Competitive salary + a 25% night supplement

Employee Benefits

• A bucket list program where we safe money for your wish list
• Enjoy a free guest experience in the hotel you work for
• Not sick bonus up to €250
• Free night stay
• Recruitment incentive up to €250
• Special rates in all our hotels
• Discounts with your IHCP employee card
• Access to unlimited digital Dutch language courses

JOIN OUR TEAM!

"LET YOUR PASSION FOR DISCOVERY BECOME A CAREER" - Renaissance

This Renaissance Hotel is franchisee-owned and operated