Front Office Ambassador

Hotelprofessionals - Renaissance Amsterdam Schiphol Airport

Aalsmeer

On-site

EUR 30,000 - 40,000

Full time

14 days+

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Benefits offered by this job

Associate Discount Rate in all Marriott Hotels worldwide

Bucket list program savings

Free guest experience in the hotel

Not sick bonus up to €250

Free night stay

Recruitment incentive up to €250

Discounts with IHCP employee card

Unlimited digital Dutch language courses

Job summary

The Renaissance Amsterdam Schiphol Airport Hotel is seeking a Front Office Ambassador who will provide personalized service to guests. In this role, you will be responsible for welcoming guests, handling check-ins and check-outs, and ensuring a memorable experience.

The successful candidate must be passionate about hospitality, have experience with reservation systems like Opera, and be fluent in English. A full-time position in a supportive team environment is offered, along with various employee benefits.

Qualifications

Ability to communicate in English; Dutch is preferable.
Experience with a reservation system, ideally Opera.
A passion for hospitality and guest service.

Responsibilities

Welcome guests and provide personalized check-in and check-out service.
Demonstrate knowledge of hotel services and facilities.
Anticipate guest needs and handle requests and complaints.
Provide housekeeping service and deliver room service.
Prepare and check financial and administrative reports.
Conduct fire and safety rounds.
Handle reservations using Opera.

Skills

Communication in English

Experience with reservation system (preferably Opera)

Passion for hospitality

Job description

The Renaissance Amsterdam Schiphol Airport Hotel

The Renaissance Amsterdam Schiphol Airport Hotel, located at the border of Aalsmeer and Schiphol, provides a unique mix of modern style and characteristics from Amsterdam Bos.

Our working culture follows a flat hierarchy as we aim for communication and collaboration between all colleagues. Furthermore, we want to encourage our employees to share new ideas and be involved.

At Renaissance Amsterdam Schiphol Airport we believe that satisfied employees can perform great customer service, therefore, we provide a working environment that stimulates motivation, creativity, innovation and originality. The Renaissance addresses the discoverer in all of us who like to add new tastes, sights and experiences to their own story.

Front Office Ambassador

Renaissance Front Office Ambassadors are welcoming our guests with a friendly, authentic approach, creating a unique and personalized guest experience. Our successful Front Office Ambassador is will tailor their approach by reading cues from a guest to ensure our guest feels at home during their entire stay.

Your day will consist of…

Welcoming the guests and taking care of check-ins and -outs by providing personalised service towards our guests
Demonstrating knowledge of all services and facilities of the hotel
Anticipating guests needs, handle guest requests and complaints
Providing housekeeping service and delivering room service
Preparing and checking financial and administrative reports
Conduct fire and safety rounds
Handle reservations on Opera

You…

Live life to Discover
Can communicate in English (and preferably in Dutch)
Have experience with a reservation system (preferably Opera)
Have a passion for hospitality
Are available to work both weekdays and weekends in different shifts

We…

Offer you a great place to work in a diverse team!
Offer a dynamic working environment and team with a work hard, play hard kind of mentality
Offer a working environment where learning & development are a priority (internal and external job trainings will be provided regularly)
Have a special Associate Discount Rate in all Marriott Hotels worldwide
Competitive salary + a 25% night supplement

And also a lot of very nice Employee Benefits from IHCP Hotels like…