Front of House Ambassador

Hotelprofessionals - Renaissance Amsterdam Hotel; Amsterdam; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Travel allowance

Bonus for positive guest mentions

50% discount in hotel outlets

Uniform dry-cleaned by hotel

Personal coaching

Development and training opportunities

Comprehensive wellness initiatives

Social activities

Job summary

A well-known hotel in Amsterdam is seeking a Front of House Ambassador to deliver memorable guest experiences. The role requires prior hospitality and Front Desk experience, with fluency in English and preferably Dutch. Candidates must be available for various shifts and have a passion for creating personalized engagements for guests. The position offers a dynamic working environment with growth opportunities and attractive benefits including travel allowances and discounts.

Qualifications

• Have hospitality and Front Desk experience.
• Able to communicate fluently in English and preferably Dutch.
• Passionate about the locale and local offerings.
• Full-time availability for morning, evening, and night shifts.

Responsibilities

• Create a unique and personalized guest experience.
• Anticipate and deliver on guests' needs.
• Be one of the first contacts for guests upon arrival.

Skills

Hospitality experience

Fluent in English

Preferably fluent in Dutch

Job description

Discover This Way

Are you looking for a diverse, international and professional working environment?

Would you like to work in a dynamic, fun team with excellent growth opportunities?

The Renaissance Amsterdam Hotel is looking for you as a Front of House Ambassador.

Responsibilities

As a Front of House Ambassador you are part of the Front Desk & Navigator team. You are one of the first ambassadors that a guest comes into contact with and your friendly, authentic approach creates a unique and personalized guest experience when the guest checks in. You will tailor your approach towards each guest by reading cues from a guest to ensure the guest feels at home and special. Your expertise, as well as your relationships with other departments in the hotel (from Styling to the Navigator and beyond), will be used to anticipate and deliver on our guests’ needs.

Qualifications

• Have hospitality and Front Desk experience.
• Are able to communicate fluently in English and preferably Dutch.
• Are passionate about the locale and local offerings.
• Are full-time available and willing to work morning, evening and night shifts.

We’re Looking For

You love to work in the Front Desk of a hotel and it’s your passion to create unique and personalized experiences. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place.

Benefits

Located just moments from Amsterdam Central Station, the Renaissance Amsterdam Hotel is entering an exciting new chapter and we invite you to be part of it.

• An inspiring and professional environment that nurtures creativity and personal development.
• Travel allowance to make your daily commute easier.
• € 25 gross for every written positive guest mention.
• Bonus for employee referral, more friends = more bonuses!
• 50% discount in hotel Beverage & Food outlets.
• Special Associate Rate discount available for stays in Marriott and Archer hotels worldwide.
• A uniform which will be dry‑cleaned by the hotel.
• Personal coaching to support you in your day‑to‑day job and lots of development and training opportunities.
• Clear and exciting career paths within our expanding hotel, providing opportunities to advance and make your mark.
• A TakeCare program: a comprehensive Marriott wellness initiative designed to support the physical, mental and emotional well‑being of our ambassadors.
• As part of our culture we celebrate recognition and organize many social activities, such as our Associates Appreciation Week, yearly Staff Party and Team outings.

The Renaissance Amsterdam Hotel is an equal opportunity employer, and we welcome all applicants who want to grow with us.