Front Office Night Supervisor (FT/PT)

Hotelprofessionals; Aalsmeer; On-site; EUR 32,000 - 44,000; Full time

Benefits offered by this job

Associate Discount Rate at Marriott/IH

Free night stay

Not sick bonus up to €250

Recruitment incentive up to €250

IHCP employee card discounts

Job summary

Renaissance Amsterdam Schiphol Airport Hotel is seeking a Night Supervisor to manage the complete nightly operation, ensuring the team maintains high service standards in the absence of the Front Office Manager.

You will handle nightly reports, guest check-ins/outs, and liaise with departments to maximize guest satisfaction while upholding brand standards and IHCP hotel benefits.

Qualifications

• Previous front office or hotel experience required.
• Willingness to work night shifts and weekends.
• Strong communication and guest-service orientation.

Responsibilities

• Run nightly operations and ensure smooth handover between shifts.
• Oversee front office tasks and guest interactions during night hours.
• Maintain high service standards and assist with guest requests.
• Monitor staff performance and provide constructive feedback.
• Assist with administrative tasks and nightly reporting.

Skills

Hotel front office experience

Night shift experience

Team leadership

Customer service

English proficiency

Tools

Opera property management system

Job description

We are looking for a Night Supervisor who lives life to discover and brings personal style to every guest experience. You are the one who takes responsibility for the complete nightly operation and makes sure that the rest of the team operates in the same way during your absence. You have excellent administration skills and are proficient in communicating with guests and your colleagues.
If this sounds like you, you’re in the right place at the Renaissance Amsterdam Schiphol Airport Hotel. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone, we are looking for you!
Your day will consist of…

• Run daily reports and check reports for accuracy
• Process, check and correct (if needed) payment transactions
• Assist the Front Office Manager with administrative tasks
• Supervising Front Office operations during the night to maintain a consistently high standard.
• Overseeing Front Office activities between guests, the hotel, and various departments.
• Maximizing sales revenues through up-selling.
• Leading by example, setting the standard for exceptional service and teamwork.
• Monitoring team performance and providing feedback to foster a positive and productive work environment.
• Ensuring a seamless handover at the start and end of each shift.
• Come with initiatives to improve the nightly operation
• Warmly welcoming guests and efficiently handling check-ins and check-outs
• Assisting guests with their requests and providing service according to our Brand Standards
• Make sure the lobby area is nice and tidy

You…

• Have Hotel Experience: Previous experience working in a hotel environment
• Enjoy working during the night, but you are also flexible if necessary
• Have Opera Knowledge: Experience with the Opera property management system.
• Personal Touch: Ability to infuse your personal style into every guest interaction.
• Flexible Availability: Willingness to work during the week and weekends, and flexible to work various shifts if required
• Have language Skills: Fluent in English; Dutch is a plus.
• Like working independently but also part of a team
• Lead by example

We…

• Offer A great place to work in a diverse, dynamic team with a "work hard, play hard" mentality
• Have A focus on learning and development, with regular internal and external training (On & Off the job trainings will be provided regulary)
• Offer a special Associate Discount Rate at all Marriott Hotels worldwide
• Provide a competitive salary according to the Horeca CAO

And also, a lot of very nice Employee Benefits from IHCP Hotels like…

• A bucket list savings program for your personal goals.
• Enjoy a free quest experience in the hotel you work for
• A free night stay
• Special rates in all our hotels
• Discounts with your IHCP employee card
• A not sick bonus up to €250
• A recruitment incentive up to €250
• Unlimited access to digital Dutch language courses

"LET YOUR PASSION FOR DISCOVERY BECOME A CAREER" - Renaissance
This Renaissance Hotel is franchisee-owned and operated.
Share what inspires you and help others discover the world with us. At Renaissance, we turn curiosity into exploration and every stay into a memorable journey. Driven by a love for new experiences? Join us to explore, uncover, share, and inspire.
Located in the serene surroundings of Aalsmeer, the Renaissance Amsterdam Schiphol Airport Hotel offers a refreshing escape from the typical airport hotel experience. Opened in 2018, our hotel seamlessly blends modern elegance with the tranquility of lush green landscapes of the nearby Amsterdamse Bos, providing a unique and relaxing stay for guests.