Front Office Receptionist (f/m/d) - Holiday Inn Eindhoven Airport

Borealis Hotel Group; Eindhoven; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Training & career development

IHG staff discounts

Dynamic work environment

Job summary

Holiday Inn Eindhoven Airport, part of Borealis Hotel Group, is seeking a Receptionist / Front Office Employee to create warm, personalised guest experiences. You will manage check-in/out, assist with breakfast and events, and promote hotel services, while maintaining brand standards in a fast-paced Front Office environment.

The role emphasizes hospitality mindset, proactive problem solving, and strong teamwork, with flexibility for shifts including evenings, weekends, and holidays.

Qualifications

• Genuine passion for hospitality and creating exceptional guest experiences.
• Excellent communication and interpersonal skills.
• Proactive ownership mentality to fix issues.
• Strong organizational and multitasking abilities.
• Solution-oriented with decisive problem-solving.
• High attention to detail and service excellence.
• Flexible for evenings, weekends, holidays.
• Team player who can work independently.
• Computer literacy and ability to learn hotel systems.

Responsibilities

• Manage check-in and check-out in line with brand standards.
• Assist with breakfast and meetings events.
• Promote hotel services and facilities to guests.
• Stay informed about hotel facilities and promotions.

Skills

Hospitality mindset

Excellent communication

Proactive problem solving

Organizational skills

Multi-tasking

Guest-focused service

Teamwork

Independent initiative

Tools

Hotel systems

POS systems

Job description

Your mission

Location: Holiday Inn Eindhoven Airport
Brand: IHG Hotels & Resorts
Part of: Borealis Hotel Group B.V.

Working Hours: 38 hours per week (Full-time)

Are you passionate about hospitality and delivering exceptional guest experiences? At Holiday Inn Eindhoven Airport, our Front Office team creates the first and last impression for every guest, setting the tone for a memorable stay.

We're looking for a dedicatedReceptionist / Front Office Employee (f/m/d)who enjoys interacting with guests, providing outstanding service, and thriving in a fast-paced, guest-focused environment.

• Always delivering an exceptional guest experience
• Ensuring smooth check-in and check-out processes in line with brand standards
• Assistingwith breakfast and meeting events
• Maximizing room occupancy and promoting hotel services and facilities
• Staying fully conversant with hotel facilities, services, and promotions

Your profile

What We Are Looking For

• A genuine passion for hospitality and creating exceptional guest experiences.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests from all backgrounds.
• A proactive"see it, fix it" mentality: you don't wait for problems to solve themselves, you take ownership, identify opportunities, and act immediately.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• A solution-oriented mindset with the confidence to make decisions and resolve guest concerns efficiently.
• High attention to detail and a commitment to maintaining operational excellence.
• Flexibility to work shifts, including evenings, weekends, and holidays when required.
• Strong teamwork skills while also being able to work independently and take initiative.
• Computer literacy and the ability to quickly learn hotel systems and procedures.

Guest Experience & Hospitality Mindset

We are not looking for scripted reception conversations. We are looking for someone who creates genuine connections with guests, thinks one step ahead, and delivers personalized service experiences. You understand that hospitality is about making people feel welcome, valued, and cared for throughout their stay.

You actively follow up on guest needs, create memorable WOW moments, and consistently exceed expectations every single day. You take pride in turning ordinary interactions into exceptional guest experiences.

Job requirements

IHG Brand Ambassador & Loyalty Focus
As a Front Office team member, you will act as an ambassador of the IHG brand standards by ensuring compliance with mandatory online trainings and operational procedures.
You actively promote the IHG One Rewards loyalty program and take ownership of the daily awareness of member statuses, benefits, and guest enrollments. You understand the value of guest loyalty and confidently communicate program benefits to enhance both the guest experience and brand engagement.
Through your passion for hospitality, attention to detail, and commitment to service excellence, you contribute to achieving outstanding guest satisfaction results and operational success.

Benefits

• A competitive salary and attractive employee benefits.
• Opportunities for training, growth, and career development within Borealis Hotel Group - a fast-growing hotel operator with IHG, Hilton, and Accor brands across Europe.
• Global staff discounts at thousands of IHG Hotels & Resorts worldwide.
• A dynamic work environment with an enthusiastic and supportive team.