Internal IT Engineer

Sendcloud; Eindhoven; Hybrid; EUR 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Salary from €50k

8% holiday allowance

Home office budget €500

Company gym

Free Monday lunch

Pension scheme

Dog-friendly office

Monthly commuting allowance

Sabbatical

Learning budget €2,000

Job summary

Sendcloud is seeking an Internal IT Engineer in Eindhoven to manage the IT Service Desk, keep devices and workspace systems healthy, and ensure onboarding/offboarding run smoothly.

You will collaborate with People, Security and Office Management, drive automation, and support Google Workspace, Okta, Slack, and device management tooling across the organization.

Qualifications

• Hands-on IT support experience, service desk or workplace IT.
• Fluent in written and spoken English; Dutch a strong plus.
• On-site in Eindhoven; willing to relocate if needed.
• Confident troubleshooting across hardware, software, and accounts.

Responsibilities

• Own IT Service Desk queue from triage to resolution.
• Maintain device fleet and workplace systems.
• Onboard new joiners and offboard departing staff.
• Collaborate with People, Security and Office Management.
• Automate repetitive tasks and improve documentation.

Skills

IT support

Service desk

English fluency

Dutch language

Hardware troubleshooting

Account management

Scripting/automation

Education

ICT studies (plus)

Tools

Google Workspace

Okta

Slack

Device management tooling

Jamf/Intune/Kandji

Jira Service Management / Zendesk

Job description

Eindhoven (5 days in office) | 40hrs per week

This is what you tell people at parties

We didn't become Europe's leading e-commerce shipping platform by playing it safe. Sendcloud powers 30,000+ online retailers, marketplaces, and fulfillment companies. Helping them ship smarter, grow faster, and actually get shit done for their customers. Boring logistics? Not here. We're building the platform that solves shipping, at scale, globally!

Internal IT

Internal IT is the backbone of how everyone at Sendcloud gets their work done — laptops that just work, access that's ready on day one, meeting rooms that connect on the first try. As we keep growing, we want workplace technology to stay reliable, secure and genuinely easy to use, so we're expanding the Internal IT team. This is a role where you'll learn quickly, get real ownership early, and see the impact of your work on every single colleague.

The Role

• As the Internal IT Engineer, you own the day-to-day running of our IT Service Desk — the first place colleagues turn when hardware, software or access gets in the way of their work.
• Keep our device fleet and workplace systems in good shape, from laptops and phones to meeting room tech and our collaboration tooling.
• Make onboarding and offboarding run like clockwork, so new joiners are set up on time and leavers are closed out cleanly.
• Work closely with People, Security and Office Management to keep access and workplace technology joined up across the business.
• Find the repetitive work and remove it — through automation, better documentation and simpler processes.

What you'll do

• Act as the first point of contact for hardware, software and access questions across the company, and troubleshoot them quickly.
• Own our IT Service Desk queue end to end, from triage to resolution, keeping colleagues in the loop along the way.
• Set new joiners up with the right devices, tools and access before their first day.
• Handle IT changes for role changes and offboarding, including account deactivation and equipment recovery.
• Manage our IT assets and keep inventory accurate, coordinating repairs, replacements and refreshes.
• Support day-to-day administration of Google Workspace, Okta, Slack and our device management tooling.
• Keep our application catalogue and access setup clean, current and easy to review.
• Automate or simplify repetitive manual tasks, and keep our documentation and self-service guides sharp.

What you bring to the table

Personally

• You get real satisfaction from unblocking people — a colleague walks away able to work again, and that's a good day.
• You're curious and hands-on: when something is clunky, you dig in and improve it rather than waiting to be asked.
• You manage your own time, tasks and mistakes, and you're open about it when something goes wrong.

Professionally

• Hands-on experience in IT support, service desk or workplace IT — a completed ICT study is a plus, but practical skills matter more to us than the diploma.
• Fluent in English, written and spoken; Dutch is a strong plus.
• Already living in the Netherlands, and based in or willing to relocate to the Eindhoven area — this role is on-site.
• Confident troubleshooting hardware, software and account issues, including problems you haven't seen before.
• Nice to have: familiarity with MDM/endpoint management tools (Jamf, Intune, Kandji or similar), ITSM tooling (Jira Service Management, Zendesk or similar), basic scripting and automation (Google Apps Script, shell scripting, Zapier/Make), or exposure to access management and security hygiene practices.

Values

• No bullshit: Big egos suck. Be open, honest and transparent. Share your mistakes openly and learn from them. Don’t just talk about problems, solve them.
• Grow & win: Be highly curious, adaptable & proactive. Embrace discomfort and change. Keep an open mindset and learn from others. You invest in our growth, so we invest in yours.
• Have fun: Work hard, laugh harder. Not everything has to be serious. Be yourself, especially if you’re the good kind of crazy. Sendcloud is an adventure, not a corporate maze, enjoy the ride.

Benefits

• Salary - Starting from €50,000 annually, which includes an 8% holiday allowance.
• Brain Benefits - €2,000 learning budget
  • Courses, certifications & conferences
  • Growth in an international team
• Time Benefits - 28 days of paid vacations per year
  • Extra day off on your birthday
  • Swap public holidays for meaningful ones
• Sabbatical Benefits - 4 weeks fully paid every 3 years
• Home Benefits - Flexible hybrid model (3+ days/week in office)
  • €500 home office budget
• Body Benefits - Company gym
  • Free lunch every Monday
  • Fresh fruit
  • Barista coffee
• Travel Benefits - Monthly commuting allowance
• Future Benefits - Pension scheme
  • Employee discount programs
• Vibe Benefits - Dog-friendly office
  • After-hours drinks at the Sendcloud Bar