Front Desk & Guest Experience Intern

Hospitaliti; Amsterdam; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday

Food on shift

Free night stay at The Hoxton

Training and development

Volunteer time off

OpenUp mental health support

Swapfiets membership

Discounts across The Hoxton

Job summary

The Hoxton, Lloyd Amsterdam is seeking a Front Office Intern to greet guests with warmth, handle check-ins and assist guests with local tips. You will report to our Front Office Manager and support the team in delivering a memorable guest experience while learning the ropes of hotel operations in a vibrant Amsterdam neighborhood.

This internship offers hands-on experience across guest services, reservations and front desk coordination, with daily shifts and opportunities to grow within a

Qualifications

• Attitude and approach: friendly, helpful, proactive in guest interactions.
• Willingness to learn and adapt to hotel operations.
• Team player with a positive, professional demeanor.

Responsibilities

• You’re the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way
• Deal with the coming and going of guests, making sure all bills are correct and contain no surprises
• Work with all our teams to make sure we're always busy, and help our Front Office Manager with any overbooking levels
• Answer phones, sort out requests, give recommendations to the best show to see and the latest pop-up restaurant to try in the area - you're the one-stop-shop for our guests to turn to
• You’re our gatekeeper for the hotel. You know who’s who and what’s what.
• And yes, there’s a little admin... Some expenses, some lists and a stationary order or two.

Job description

The Hoxton, Lloyd Amsterdam is seeking a Front Office Intern to greet guests with warmth, handle check-ins and assist guests with local tips. You will report to our Front Office Manager and support the team in delivering a memorable guest experience while learning the ropes of hotel operations in a vibrant Amsterdam neighborhood.

This internship offers hands-on experience across guest services, reservations and front desk coordination, with daily shifts and opportunities to grow within a