Front Desk Agent – Guest Experience

Minor Hotels; Eindhoven; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Bonus up to 100%

Refer-a-friend bonus

Employee rates

F&B discount 30%

Friends & Family discount

Shop discounts

Team building events

Growth opportunities

Salary scale Horeca

Job summary

NH Collection Eindhoven is seeking a Front Office team member to welcome guests and provide attentive service, ensuring memorable stays. You will engage with guests during check-in/check-out and coordinate with other departments to fulfill requests.

With alternating shifts (morning, evening, night), you will balance guest needs, computer systems, and teamwork. The role offers growth within Minor Hotels and access to staff benefits across the group.

Qualifications

• Customer-centric hospitality mindset.
• Ability to stay composed in busy moments.
• Willingness to work alternating shifts (morning, evening, night).
• Interest in computers and learning new systems.

Responsibilities

• Welcome guests and provide heartfelt service to ensure an extraordinary stay.
• Check today's arrivals and communicate details to the Desk Manager and other departments.
• Handle phone calls and emails during the morning rush and maintain a tidy front desk.
• Prepare handover for the evening shift and manage cash register handover.

Skills

Guest service excellence

Calm under pressure

Shift flexibility

Tech-savvy

Job description

NH Collection Eindhoven is seeking a Front Office team member to welcome guests and provide attentive service, ensuring memorable stays. You will engage with guests during check-in/check-out and coordinate with other departments to fulfill requests.

With alternating shifts (morning, evening, night), you will balance guest needs, computer systems, and teamwork. The role offers growth within Minor Hotels and access to staff benefits across the group.