Receptionist - On-Call - NH Collection Eindhoven Centre

Minor Hotels Europe and Americas; Eindhoven; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Free online & offline training

End of year bonus up to 100% of one月th

Refer-a-friend bonus 500 EUR

Employee rates from €36 in all our HR/

30% discount in F&B outlets

Friends & Family discount up to 25%

Team building events

Growth within the company worldwide

Job summary

Minor Hotels Europe & Americas is seeking a Front Office team member to be the first point of contact for international guests from check-in to check-out at NH Collection. The role requires multitasking across check-ins, inquiries, and coordination with departments, while delivering a heartfelt guest experience.

We value a proactive mindset, calm under pressure, and a willingness to learn new hotel systems.

Qualifications

• Front office guest-centered role requiring warm, proactive service.
• Ability to manage multiple tasks and prioritize during busy periods.
• Willingness to learn new systems and hotel software.

Responsibilities

• As part of the front office team, you will be the first point of contact for our international guests from check-in to check-out.
• You manage arrivals, handle emails, and coordinate with Desk Manager and other departments during the day.
• You prepare handovers, count cash, and ensure tasks are completed for shift changes.

Skills

Front desk hospitality

Guest service

Communication skills

Computer systems

Education

Relevant education useful

Job description

As part of the front office team, you will be the first point of contact for our international guests from check-in to check-out.

As part of the front office team, you will be the first point of contact for our international guests from check-in to check-out.

Your Day-to-Day at NH Collection

06:45You arrive, in uniform, with a cup of coffee in the back office, your colleague from the night shift does the handover, you note the action points.
07:00You start with your checklist and are ready to provide a service with a heartfelt smile for the guests checking out.
08:00You have checked today's arrivals and communicated special details to the Desk Manager and other departments.
10:00Between phone calls, you handle incoming emails and work your way through the 'morning rush'.
12:00Enjoy your lunch with colleagues from other departments.
13:00You check whether there are still guests who need to check out and continue with your checklist until it is finished.
14:00You prepare the handover for the evening shift, start counting the cash register, and make sure all tasks are done.
14:45The evening shift has arrived, and you attend the handover.
15:00Time to go home!

Excellence begins with you – Your qualities

• Your goal is to give every guest an “Extraordinary” experience;
• You are always one step ahead, and you love to exceed the guests' expectations. No is not an option for you;
• You know how to prioritize and keep your cool during busy moments;
• You are a ‘Natural Host’. Experience and a relevant education are useful, but is not the most important for us;
• You like variety in your work and working hours. Due to alternating shifts (morning, evening, and night shifts), your life never seems dull;
• You are interested in computers and enjoy learning new systems.

Beyond the ordinary: Your Benefits at NH Collection

• Free online & offline training organized by our own Minor Hotels Europe & Americas University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates starting from €36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.
• Salary based on your experiences starting from Horeca CLA scale 5.

Are you looking for a new challenge?

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.