Receptionist - On-Call - NH Collection Eindhoven Centre

Minor Hotels Europe & Americas; Eindhoven; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

End of year bonus

Refer-a-friend bonus (500 EUR)

Employee rates from €36

30% discount in F&B outlets

Team events and growth opportunities

Job summary

NH Collection in the Netherlands is seeking a Front Office teammate to deliver extraordinary hospitality from check-in to check-out, greeting international guests with a warm welcome and professional service.

Expect alternating shifts (morning, evening, night), a focus on seamless guest experiences, and close collaboration with other departments. Growth opportunities exist within Minor Hotels Europe & Americas.

Qualifications

• Guest-focused hospitality professional with a welcoming demeanor.
• Ability to prioritise and stay calm in busy moments.
• Willingness to work alternating shifts (morning, evening, night).
• Interest in computers and learning new systems.

Responsibilities

• Serve guests from check-in to check-out with a warm, efficient approach.
• Handle emails, phone calls and daily checklists during shifts.
• Coordinate handovers and maintain cash-handling accuracy.
• Collaborate with other departments to ensure seamless service.

Skills

Guest service

Time management

Calm under pressure

Natural host

Shift flexibility

Computer systems

Job description

Requisition ID8159-Posted11/03/2026-Front Office-The Netherlands

Are you passionate about hospitality and excellence? Join the NH Collection team and work in captivating hotels and resorts in authentic landmark buildings in key destinations across Europe, Latin America, the Middle East, Asia and now Greater China.You will create an eclectic-elegant atmosphere to offer our guests stays driven by extraordinary feelings, paying great attention to stimulating details to create memorable moments.Find your place at NH Collection and experience the joy of making guests feel unique in elegant spaces and rooms to unfold. You will provide them with outstanding service and personalised attention.You will be part of a brand that places extraordinary feelings at the heart of everything it does.

As part of the front office team, you will be the first point of contact for our international guests from check-in to check-out.

Your Day-to-Day at NH Collection

06:45You arrive, in uniform, with a cup of coffee in the back office, your colleague from the night shift does the handover, you note the action points.
07:00You start with your checklist and are ready to provide a service with a heartfelt smile for the guests checking out.
08:00You have checked today's arrivals and communicated special details to the Desk Manager and other departments.
10:00Between phone calls, you handle incoming emails and work your way through the 'morning rush'.
12:00Enjoy your lunch with colleagues from other departments.
13:00You check whether there are still guests who need to check out and continue with your checklist until it is finished.
14:00You prepare the handover for the evening shift, start counting the cash register, and make sure all tasks are done.
14:45The evening shift has arrived, and you attend the handover.
15:00Time to go home!

Excellence begins with you - Your qualities

• Your goal is to give every guest an "Extraordinary" experience;
• You are always one step ahead, and you love to exceed the guests' expectations. No is not an option for you;
• You know how to prioritize and keep your cool during busy moments;
• You are a 'Natural Host'. Experience and a relevant education are useful, but is not the most important for us;
• You like variety in your work and working hours. Due to alternating shifts (morning, evening, and night shifts), your life never seems dull;
• You are interested in computers and enjoy learning new systems.

Beyond the ordinary: Your Benefits at NH Collection

• Free online & offline training organized by our own Minor Hotels Europe & Americas University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates starting from €36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.
• Salary based on your experiences starting from Horeca CLA scale 5.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.