French-Speaking Customer Support Specialist — Netherlands

Marketplace integrations; Amsterdam; On-site; EUR 32,000 - 52,000; Full time

Job summary

Marketplace integrations in the Netherlands is seeking a Customer Support Specialist to lead our expansion into the French market. You will be the primary contact for French-speaking users, delivering high-quality support while shaping localization of content and templates to fit the market.

You will collaborate with our English-speaking product team to report bugs and feedback specific to the French user experience.

Qualifications

• Languages: Native or near-native French (C2) and fluent English (C1). Communication is 100% in French for customers and 100% in English for the internal team.

Responsibilities

• Lead French-speaking customer support via email, chat, and phone.
• Translate and localize support content and templates.
• Resolve queries with high first-contact resolution.
• Collaborate with the English-speaking product team to report bugs and feedback.

Skills

French language

English language

Job description

Marketplace integrations in the Netherlands is seeking a Customer Support Specialist to lead our expansion into the French market. You will be the primary contact for French-speaking users, delivering high-quality support while shaping localization of content and templates to fit the market.

You will collaborate with our English-speaking product team to report bugs and feedback specific to the French user experience.