Customer Support Agent for the Mercedes Team - Dutch speaking

Next Job Abroad; Maastricht; On-site; EUR 27,900 - 39,060; Full time

Benefits offered by this job

Flexible work options

Free online Greek language courses

Health insurance

Job summary

Next Job Abroad is searching for Dutch-speaking Customer Care Specialists to support the Mercedes-Benz project. The role involves providing high-quality customer service through calls, emails, and chat for various services, including Roadside Assistance and Connected Mobility Services. Candidates must possess a C1 level of Dutch and a B2 level in English. The position offers competitive pay, relocation support to Athens, and benefits like health insurance and career development opportunities.

Qualifications

• C1 level Dutch proficiency is mandatory.
• B2 level English required for training and operations.
• Experience in customer service is preferred but not required.

Responsibilities

• Provide frontline customer support via calls, emails, and chat.
• Handle first-line inquiries about warranties and maintenance.
• Support demanding luxury clients in sensitive situations.

Skills

Strong communication and customer service skills

Advanced problem-solving and multitasking abilities

Comfortable with PC apps and mobile platforms

Education

C1 Dutch and B2 English

Job description

We are seeking Dutch-speaking Customer Care Specialists to join our team supporting the Mercedes-Benz project. The role involves providing frontline customer support via inbound and outbound calls, emails, and chat.

Roadside Assistance (RSA)

• 24/7 breakdown support following strict safety guidelines
• Recovery assistance for vehicles to dealerships
• B2B & B2C customer support
• Collecting customer & vehicle information (license plate, GPS location, tire size, passengers, etc.)

Connected Mobility Services (CMS)

• Support for Mercedes Me App and digital services
• Account login, activation/deactivation of digital services
• Service purchases, online appointment booking, vehicle monitoring
• Inform customers about features included in service packages
• Basic troubleshooting; complex issues escalated to Backdesk

Customer Service (CS)

• Handle first-line inquiries: warranties, maintenance appointments, dealership details, workshop complaints, goodwill requests, list-price/tax inquiries, and general technical documentation
• Provide support to demanding luxury clients, often in sensitive situations

Requirements

• Dutch: C1 (mandatory)
• English: B2 (for training & operations)
• Strong communication and customer service skills
• Advanced problem-solving and multitasking abilitiesComfortable with PC apps, mobile platforms (Android/iOS), and basic network setups
• Driver's license: a plus
• Previous experience in customer service or technical support: preferred but not required

Benefits

• Flexible work options: Remote anywhere in Greece
• Full relocation support for Athens-based employees: flight, temporary accommodation, and housing assistance
• Competitive monthly salary plus two extra annual payments
• Paid training and onboarding program
• Health insurance and additional perks
• International work environment with colleagues across Europe
• Free online Greek language courses
• Modern offices in Athens with comfortable break areas
• Career development opportunities and internal mobility
• Social events and team initiatives

Life in Greece

• Greece offers sunshine most of the year, amazing food, rich culture, and easy access to islands for weekend trips. Whether you choose Athens, a coastal town, or an island, you'll enjoy an affordable Mediterranean lifestyle and a welcoming international community
• Ready to start your Dutch-speaking customer care career in Greece?
• Apply today and join our international streaming support team!