French Customer Experience Lead (EU)

Vintage Cash Cow

Netherlands

Remote

EUR 43,000 - 50,000

Full time

6 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Vintage.com is seeking a French Customer Experience Team Lead to oversee a team delivering exceptional service across inbound, outbound and digital channels from our Netherlands hub near Arnhem. You will drive performance, coach staff, and partner with Operations to improve customer outcomes as we grow across Europe.

Located in Duiven, this hands-on leadership role requires coordinating rotas, setting clear expectations, and supporting colleagues to grow while maintaining service levels and

Qualifications

Minimum 1 year as Team Leader or Manager in a contact centre.
Proven ability to coach and develop others.
Track record of delivering excellent customer service.
Experience with service levels, quality standards and targets.
Able to plan rotas and workloads across multiple channels.

Responsibilities

Lead and coach a team of Customer Experience advisors to deliver excellent service.
Set clear expectations and manage performance across channels.
Handle escalated calls and complex complaints aiming for first-contact resolution.
Plan rotas, workloads, and coverage; monitor performance and quality.
Collaborate with Operations and Head of Customer Experience on priorities.
Recruit and onboard new team members and drive process improvements.

Skills

Leadership

Coaching

Data-driven

Communication

Rotas planning

Team management

Empathy

Collaboration

Problem solving

Adaptability

Tools

CRM systems

Job description

Located in Duiven, this hands-on leadership role requires coordinating rotas, setting clear expectations, and supporting colleagues to grow while maintaining service levels and

Get your free, confidential resume review.

or drag and drop your file here.