Freight Forwarder / All-round Expediteur

Ligentia; Rotterdam; On-site; EUR 35,000 - 52,000; Full time

Job summary

Ligentia in Rotterdam is seeking a Freight Forwarder / Allround Expediteur (Customer Service Operator) to join our Service Delivery Ocean division. You will manage the complete lifecycle of international shipments, bridging customer service with hands-on logistics execution in a close-knit local team.

Your role covers end-to-end operational support across Ocean, Air, Road transport and Warehousing, booking and routing, pricing, and liaison with customers and agents.

Qualifications

• Experience in freight forwarding or logistics.
• Good understanding of Incoterms and general supply chain movement.
• Excellent written and verbal communication with customers and partners.
• Proficiency with CargoWise and MS Office tools.

Responsibilities

• End-to-End Operational Support across Ocean, Air, Road and Warehousing.
• Booking & routing: manage cargo space bookings and coordinate transport with carriers and partners.
• Pricing & quotations: own pricing and cost evaluation for shipments.
• Customer & agent liaison: main contact for feedback on cargo progress and costs.
• Documentation & compliance: prepare Bills of Lading, Air Waybills, invoices and customs support.
• Problem solving: handle delays and paperwork issues to protect customer satisfaction.

Skills

Incoterms

Customer communication

English proficiency

Dutch language

Tools

CargoWise

MS Office

Job description

We are looking for a Freight Forwarder / Allround Expediteur (known internally as Customer Service Operator) to join our Service Delivery Ocean division in Rotterdam.

You will be part of a local branch office that combines the agility of a small team with the stability and infrastructure of our global network. Because we operate as a close-knit team, this is a key role where your daily performance is highly visible and directly impacts our local operations. If you prefer managing the complete, end-to-end logistics lifecycle over working within a heavily siloed corporate structure, this environment is a great fit.

Your Role:

As an all-round freight forwarder, you will handle the complete lifecycle of international shipments, bridging customer service with hands-on logistics execution. Your key responsibilities will include:

• End-to-End Operational Support: Managing multiple facets of the logistics chain including Ocean, Air, Road transport, and Warehousing.


• Booking & Routing: Processing cargo space bookings, managing shipping allocations, and coordinating transport with carriers, airlines, shipping lines, and trucking partners to plan efficient, cost-effective routes.


• Pricing & Quotations: Owning the pricing and quotation management process for customers, evaluating import, export, and domestic shipment costs.


• Customer & Agent Liaison: Acting as the primary contact to provide active, transparent feedback to customers and international agents regarding cargo progress, shipping options, and incurred costs.


• Documentation & Compliance: Preparing, checking, and cross-examining international transport documents (e.g. Bills of Lading, Air Waybills, commercial invoices) and coordinating day-to-day customs clearances in alignment with standard Incoterms.


• Problem Solving: Navigating daily, fast-paced logistics challenges including port delays, missing paperwork, or customs holds to protect customer satisfaction.

What You'll Need:

• Ideally your first 2 years of experience in freight forwarding or logistics. We want an ambitious professional who knows the fundamentals but is eager to learn on the job.


• A working understanding of core global trade concepts, including Incoterms and general supply chain cargo movements.


• A confident, articulate, and customer-obsessed communicator who thrives on client and partner engagement.


• Full professional proficiency in the English language.


• Ability to navigate fast-paced daily logistics challenges and manage workload dynamically within a small, collaborative team.


• Professional proficiency in Dutch is highly advantageous for regional operations and localised vendor management.


• Experience with CargoWise software or a strong general proficiency in MS Office.

Why Ligentia? Why now?

Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now.