Freelance Operations Associate - Drive Process Excellence

STXR; Amsterdam; Sur place; EUR 111 000 - 166 000; Temps partiel

Avantages offerts par ce poste

Competitive day rate

Office in Amsterdam/Paris

Résumé du poste

STXR is seeking an Operations Associate on a freelance mission to optimize systems and processes. You will partner with Operations, Finance, People, and Leadership to streamline workflows, strengthen controls, and improve day-to-day experiences for internal teams and customers.

This hands-on role requires identifying bottlenecks, implementing pragmatic improvements, and working across Amsterdam and Paris locations on a time-bound mission.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• 2–4 years of experience in Operations or related roles.

Responsabilités

• Own and execute key operational processes end-to-end across the organization.
• Build, document, and improve SOPs, templates, and workflows.
• Track KPIs (cycle time, SLA adherence, backlog, error rates) and drive corrective actions.
• Support tooling and systems; maintain data quality in CRM/ERP/helpdesk tools.
• Manage projects with clear timelines and stakeholder alignment.
• Deliver improvements (SOPs, workflows, reporting packs) against objectives.

Connaissances

Process mindset

Operational rigor

Analytical skills (Excel/Sheets)

Communication

Proactive ownership

Formation

Bachelor's degree in Business Administration/Operations

Outils

Salesforce

HubSpot

Zendesk

Intercom

Notion

Confluence

Linear

Zapier/Make

Description du poste

STXR is seeking an Operations Associate on a freelance mission to optimize systems and processes. You will partner with Operations, Finance, People, and Leadership to streamline workflows, strengthen controls, and improve day-to-day experiences for internal teams and customers.

This hands-on role requires identifying bottlenecks, implementing pragmatic improvements, and working across Amsterdam and Paris locations on a time-bound mission.