Operations Associate

STXR; Amsterdam; On-site; EUR 111,000 - 166,000; Part time

Benefits offered by this job

Competitive day rate

Office in Amsterdam/Paris

Job summary

STXR is seeking an Operations Associate on a freelance mission to optimize systems and processes. You will partner with Operations, Finance, People, and Leadership to streamline workflows, strengthen controls, and improve day-to-day experiences for internal teams and customers.

This hands-on role requires identifying bottlenecks, implementing pragmatic improvements, and working across Amsterdam and Paris locations on a time-bound mission.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• 2–4 years of experience in Operations or related roles.

Responsibilities

• Own and execute key operational processes end-to-end across the organization.
• Build, document, and improve SOPs, templates, and workflows.
• Track KPIs (cycle time, SLA adherence, backlog, error rates) and drive corrective actions.
• Support tooling and systems; maintain data quality in CRM/ERP/helpdesk tools.
• Manage projects with clear timelines and stakeholder alignment.
• Deliver improvements (SOPs, workflows, reporting packs) against objectives.

Skills

Process mindset

Operational rigor

Analytical skills (Excel/Sheets)

Communication

Proactive ownership

Education

Bachelor's degree in Business Administration/Operations

Tools

Salesforce

HubSpot

Zendesk

Intercom

Notion

Confluence

Linear

Zapier/Make

Job description

We are looking for an Operations Associate to help run and continuously improve the systems and processes that keep our business moving. You will partner with cross-functional teams (Operations, Finance, People, and Leadership) to streamline workflows, strengthen controls, and improve the day-to-day experience for internal teams and customers.

This is a freelance mission, not a salaried position.

This is a hands-on role: you will execute core operational activities while identifying bottlenecks and implementing pragmatic improvements.

Location Amsterdam / Paris

Department Operations

Engagement Freelance

Key responsibilities

• Own and execute key operational processes end-to-end across the organization.
• Build, document, and continuously improve SOPs, templates, and workflows to reduce friction and increase consistency.
• Track operational KPIs (cycle time, SLA adherence, backlog, error rates), identify root causes, and drive corrective actions.
• Support tooling and systems: maintain data quality in CRM/ERP/helpdesk tools; propose automations and integrations.
• Manage operational projects (process rollouts, tool migrations, compliance improvements, reporting packs) with clear timelines and stakeholders.
• Deliver scoped operational improvements (SOPs, workflows, reporting packs) against agreed objectives and timelines.

Qualifications

Education

• Bachelor's degree in Business Administration, Operations Management, or a related field.

Experience

• 2–4 years of experience in Operations, Business Operations, Office Operations, Supply/Logistics Ops, Customer Ops, or a similar role.

Skills

• Strong process mindset: you enjoy turning ambiguity into structured workflows and repeatable playbooks.
• Operational rigor: organized, detail-oriented, and comfortable handling sensitive or time-critical work.
• Analytical comfort: strong Excel/Google Sheets skills; ability to interpret data and present actionable insights.
• Excellent written and verbal communication; able to coordinate across teams and follow up effectively.
• Proactive, ownership-driven attitude: you identify problems before they escalat e and propose solutions.

Nice to have

• Experience in a high-growth environment (startup/scale-up), shared services, or complex multi-stakeholder operations.
• Familiarity with tools such as Salesforce/HubSpot, Zendesk/Intercom, Notion/Confluence, Linear, Zapier/Make.
• Strong ability to leverage AI tools

Perks

• Competitive day rate (TJM), set per mission and invoiced by you.
• On-site working environment available at our Amsterdam or Paris office (desk space and equipment) for the time spent on the mission.

Culture

• A high-impact mission with broad scope across operations.
• Opportunity to work closely with founders and make a real impact.
• Casual and collaborative work environment.
• A team that values rigor and high standards.