Francophone Technical Success Manager – Cybersecurity

Darktrace; Netherlands; Híbrido; EUR 70.000 - 110.000; Jornada completa

Descripción de la vacante

Darktrace in Amsterdam is seeking a Technical Success Manager to blend technical depth with customer advocacy and commercial awareness, helping customers derive lasting value from cybersecurity technology.

In this hybrid role, you will partner with security, IT, and technical stakeholders to embed the platform into daily security operations, reduce risk, and achieve measurable outcomes, with a minimum three days per week in the Amsterdam office.

Formación

• Fluency in French and English is essential.
• 3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar.
• Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Ability to translate complex technical concepts into clear, practical guidance for customers and internal teams.
• Confident engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.

Responsabilidades

• Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes.
• Create practical technical success plans that help customers adopt the platform, reduce risk, and realise measurable value.
• Identify high-value use cases that make the platform part of everyday security operations.
• Use product usage, engagement, and health indicators to spot adoption gaps, underutilisation, and retention risks early.
• Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction.
• Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
• Bring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy.
• Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive.
• Champion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally.

Conocimientos

French

English

Customer-facing

Cybersecurity knowledge

Communication

Stakeholder management

Descripción del empleo

Darktrace in Amsterdam is seeking a Technical Success Manager to blend technical depth with customer advocacy and commercial awareness, helping customers derive lasting value from cybersecurity technology.

In this hybrid role, you will partner with security, IT, and technical stakeholders to embed the platform into daily security operations, reduce risk, and achieve measurable outcomes, with a minimum three days per week in the Amsterdam office.