Floor Supervisor – Full-Time Job in Amsterdam, Netherlands

Paisesbajosjobsnl; Amsterdam; Hybride; EUR 27 000 - 33 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Accommodation provided

Travel reimbursement

Fitness center access

Award-winning venue

Résumé du poste

Amsterdam Rooftop Bar in an award-winning hotel is seeking a Floor Supervisor to guide daily floor operations and lead a team of waiters, bartenders, hostesses, and shift leaders. This role focuses on delivering exceptional guest experiences and upholding premium service standards in a top cocktail venue.

The ideal candidate has at least 2 years in a supervisory hospitality role, strong leadership and English (B2+), and a commitment to guest satisfaction in a fast-paced environment.

Qualifications

• Minimum 2 years of experience in a similar supervisory hospitality role.
• Good command of English (minimum B2 level).
• Previous team management experience is required.
• Hotel School diploma or equivalent hospitality qualification is preferred.
• Strong leadership and communication skills.
• Customer-focused mindset with attention to detail.
• Ability to perform effectively in a fast-paced environment.
• Positive attitude, flexibility, and adaptability.
• Availability for a long-term position (12+ months).

Responsabilités

• Supervise and support waiters, bartenders, hostesses, and shift leaders.
• Ensure exceptional customer service and guest satisfaction at all times.
• Lead and motivate the team to achieve service excellence.
• Monitor daily floor operations and maintain quality standards.
• Handle guest requests and resolve issues professionally.
• Support operational efficiency during busy service periods.
• Create a positive and collaborative team environment.
• Maintain brand and hospitality standards consistently.

Connaissances

Leadership

Team management

Customer service

Communication

Formation

Hotel School diploma

Description du poste

€2,675 gross per month (excluding holiday pay and paid vacation days)

Start Date

ASAP - Long-Term Position

About the Opportunity

An award-winning rooftop cocktail bar located in one of Amsterdam's leading international hotels is looking for an experienced Floor Supervisor to join its hospitality team. Recognized as one of the top cocktail destinations in the Netherlands and awarded Hilton EMEA Venue of the Year 2025, this venue offers a unique opportunity to develop your career in a premium hospitality environment.

As Floor Supervisor, you will oversee daily floor operations and lead a team of waiters, bartenders, hostesses, and shift leaders. Your primary focus will be ensuring exceptional guest experiences while maintaining the high service standards that have made the venue internationally recognized.

Key Responsibilities

• Supervise and support waiters, bartenders, hostesses, and shift leaders
• Ensure exceptional customer service and guest satisfaction at all times
• Lead and motivate the team to achieve service excellence
• Monitor daily floor operations and maintain quality standards
• Handle guest requests and resolve issues professionally
• Support operational efficiency during busy service periods
• Create a positive and collaborative team environment
• Maintain brand and hospitality standards consistently

Requirements

• Minimum 2 years of experience in a similar supervisory hospitality role
• Good command of English (minimum B2 level)
• Previous team management experience is required
• Hotel School diploma or equivalent hospitality qualification is preferred
• Strong leadership and communication skills
• Customer-focused mindset with attention to detail
• Ability to perform effectively in a fast-paced environment
• Positive attitude, flexibility, and adaptability
• Availability for a long-term position (12+ months)

What We Offer

• Competitive gross monthly salary of €2,675 (excluding holiday pay and vacation allowance)
• Monthly salary payments on the 25th of each month
• Holiday pay paid annually in May
• 25 paid vacation days per year
• Single-room accommodation in a shared apartment (€650-725 per month)
• Travel reimbursement for daily commuting
• Free access to the hotel's fitness center
• Opportunity to work in an award-winning hospitality venue

Why Apply?

This role is perfect for hospitality professionals who are passionate about guest experience, leadership, and premium service. You'll gain valuable experience in a high-end international environment while leading a talented team in one of Amsterdam's most exciting hospitality destinations.