Floor Supervisor: Lead at Award-Winning Rooftop Bar

Paisesbajosjobsnl; Amsterdam; Hybrid; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Accommodation provided

Travel reimbursement

Fitness center access

Award-winning venue

Job summary

Amsterdam Rooftop Bar in an award-winning hotel is seeking a Floor Supervisor to guide daily floor operations and lead a team of waiters, bartenders, hostesses, and shift leaders. This role focuses on delivering exceptional guest experiences and upholding premium service standards in a top cocktail venue.

The ideal candidate has at least 2 years in a supervisory hospitality role, strong leadership and English (B2+), and a commitment to guest satisfaction in a fast-paced environment.

Qualifications

• Minimum 2 years of experience in a similar supervisory hospitality role.
• Good command of English (minimum B2 level).
• Previous team management experience is required.
• Hotel School diploma or equivalent hospitality qualification is preferred.
• Strong leadership and communication skills.
• Customer-focused mindset with attention to detail.
• Ability to perform effectively in a fast-paced environment.
• Positive attitude, flexibility, and adaptability.
• Availability for a long-term position (12+ months).

Responsibilities

• Supervise and support waiters, bartenders, hostesses, and shift leaders.
• Ensure exceptional customer service and guest satisfaction at all times.
• Lead and motivate the team to achieve service excellence.
• Monitor daily floor operations and maintain quality standards.
• Handle guest requests and resolve issues professionally.
• Support operational efficiency during busy service periods.
• Create a positive and collaborative team environment.
• Maintain brand and hospitality standards consistently.

Skills

Leadership

Team management

Customer service

Communication

Education

Hotel School diploma

Job description

Amsterdam Rooftop Bar in an award-winning hotel is seeking a Floor Supervisor to guide daily floor operations and lead a team of waiters, bartenders, hostesses, and shift leaders. This role focuses on delivering exceptional guest experiences and upholding premium service standards in a top cocktail venue.

The ideal candidate has at least 2 years in a supervisory hospitality role, strong leadership and English (B2+), and a commitment to guest satisfaction in a fast-paced environment.