Floor Coach: Lead Team, Elevate Customer Experience

NIKE; Muiden; On-site; EUR 38,000 - 56,000; Full time

Job summary

NIKE, Inc. is seeking a Coach to join our store team in the Netherlands. You will deliver exceptional consumer service and coordinate, coach, and motivate your department to maintain a premium brand experience.

You'll support daily operations, drive sales, manage inventory and promotions, and partner with store leadership to uphold NIKE standards. The role requires strong leadership, excellent communication, and a passion for sport and fashion.

Qualifications

• Advanced customer service skills with proven ability to lead a shop floor team.
• Ability to coach and develop a strong team.
• Effective communicator and brand ambassador.
• Proven skills in applying product sales techniques.
• Flexible scheduling to cover day/evening/weekends/holidays.

Responsibilities

• Lead a team to ensure premium store experience and brand standards.
• Coordinate receiving, inventory and visual presentation to maintain full, attractive floor.
• Partner with store leadership on promotions and seasonal campaigns.
• Assist with hiring and onboarding processes.
• Schedule and manage staff to deliver customer service excellence.
• Use reporting tools to drive commercial decisions.
• Ensure inventory supports digital orders.

Skills

Team leadership

Coaching

Communication

Sales techniques

Retail operations

Job description

NIKE, Inc. is seeking a Coach to join our store team in the Netherlands. You will deliver exceptional consumer service and coordinate, coach, and motivate your department to maintain a premium brand experience.

You'll support daily operations, drive sales, manage inventory and promotions, and partner with store leadership to uphold NIKE standards. The role requires strong leadership, excellent communication, and a passion for sport and fashion.