Floor Manager (Coach) - Nike Amsterdam Osdorp

NIKE; Amsterdam; On-site; EUR 36,000 - 54,000; Full time

Benefits offered by this job

Employee discounts

Nike outfit

Job summary

NIKE, Amsterdam is seeking a Store Coach to deliver exceptional consumer service and maintain a premium brand experience. You will coach and motivate the team across commercial, athlete experience, and consumer experience to hit sales targets and brand standards.

You will lead scheduling, onboarding, and daily operations, analyze data to drive improvements, and partner with store leadership to create a positive NIKE culture. This role requires flexible retail hours including weekends.

Qualifications

• Advanced customer service skills with demonstrated ability in leading a shop floor (or department) team.
• Ability to coach and develop a strong team.
• Effective communicator, brand ambassador, and innovative leader.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours, including day, evening, weekends, and/or holidays.
• For this role relocation is not offered.

Responsibilities

• Lead a team delivering efficient receiving of product and inventory accuracy to visual presentation standards.
• Ensure the sales floor is full and presentable and meets brand standards.
• Oversee the overall product journey in store and coordinate with department leads.
• Manage monthly initiative launches.
• Utilize reporting tools to drive commercial decisions.
• Achieve accurate inventory to fulfill digital orders.
• Deliver high-quality athlete experience and oversee onboarding.
• Oversee store scheduling and nurture NIKE culture.
• Provide excellent consumer service and ensure brand knowledge across the team.
• Use data analytics to drive continuous improvement with store leadership.

Skills

Team leadership

Customer service

Communication

Sales techniques

Job description

What you bring:

Join the NIKE, Inc. team! As a Coach, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our consumers. You will coordinate, coach, and motivate the employees in your department while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE's initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

COMMERCIAL

• Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
• Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
• Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store
• Being responsible for monthly initiative launches
• Using our reporting tools to make the best commercial decisions
• Achieving accurate inventory to fulfill digital orders

ATHLETE EXPERIENCE

• Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
• Leading team Engagement on NIKE Community Ambassador activities
• Partnering with senior store leadership, you will oversee the hiring processes including onboarding
• Being responsible for store scheduling
• Working collaboratively with store team to implement & maintain a positive NIKE culture

CONSUMER EXPERIENCE

• Leading by example and the delivery of our sales floor service and bring the consumer journey to life
• Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
• Completing specific training and share completion with athlete services
• Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

What you get:

• One of the best compensation and benefits packages in the industry
• Opportunity for quarterly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor

Qualifications:

• Advanced customer service skills with demonstrated ability in leading a shop floor (or department) team in creating a unique customer experience
• Ability to coach and develop a strong team
• Effective communicator, brand ambassador, and innovative leader
• Demonstrated ability to apply product sales techniques
• Flexible with scheduling and available to work retail hours , which may include day, evening, weekends, and/or holidays, based on department and store/company needs
• For this role relocation is not offered.