Floor Manager (Coach) - Nike Muiden

NIKE; Muiden; On-site; EUR 38,000 - 56,000; Full time

Job summary

NIKE, Inc. is seeking a Coach to join our store team in the Netherlands. You will deliver exceptional consumer service and coordinate, coach, and motivate your department to maintain a premium brand experience.

You'll support daily operations, drive sales, manage inventory and promotions, and partner with store leadership to uphold NIKE standards. The role requires strong leadership, excellent communication, and a passion for sport and fashion.

Qualifications

• Advanced customer service skills with proven ability to lead a shop floor team.
• Ability to coach and develop a strong team.
• Effective communicator and brand ambassador.
• Proven skills in applying product sales techniques.
• Flexible scheduling to cover day/evening/weekends/holidays.

Responsibilities

• Lead a team to ensure premium store experience and brand standards.
• Coordinate receiving, inventory and visual presentation to maintain full, attractive floor.
• Partner with store leadership on promotions and seasonal campaigns.
• Assist with hiring and onboarding processes.
• Schedule and manage staff to deliver customer service excellence.
• Use reporting tools to drive commercial decisions.
• Ensure inventory supports digital orders.

Skills

Team leadership

Coaching

Communication

Sales techniques

Retail operations

Job description

What you bring:

Join the NIKE, Inc. team! As a Coach, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our consumers. You will coordinate, coach, and motivate the employees in your department while maintaining an excellent work atmosphere. You will support

the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE's initiatives. You will also

ensure the store complies with all NIKE standards and guidelines.

COMMERCIAL

• Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
• Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
• Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store
• Being responsible for monthly initiative launches
• Using our reporting tools to make the best commercial decisions
• Achieving accurate inventory to fulfill digital orders

ATHLETE EXPERIENCE

• Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
• Leading team Engagement on NIKE Community Ambassador activities
• Partnering with senior store leadership, you will oversee the hiring processes including onboarding
• Being responsible for store scheduling
• Working collaboratively with store team to implement & maintain a positive NIKE culture

CONSUMER EXPERIENCE

• Leading by example and the delivery of our sales floor service and bring the consumer journey to life
• Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
• Completing specific training and share completion with athlete services
• Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

What you get:

• One of the best compensation and benefits packages in the industry
• Opportunity for quarterly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor

Qualifications:

• Advanced customer service skills with demonstrated ability in leading a shop floor (or department) team in creating a unique customer experience
• Ability to coach and develop a strong team
• Effective communicator, brand ambassador, and innovative leader
• Demonstrated ability to apply product sales techniques
• Flexible with scheduling and available to work retail hours , which may include day, evening, weekends, and/or holidays, based on department and store/company needs

For this role relocation is not offered.