Team Lead - Nike Muiden

NIKE; Muiden; On-site; EUR 38,000 - 66,000; Full time

Benefits offered by this job

Compensation package

Performance bonus

DE&I culture

Career at Nike

Employee discounts

Job summary

Nike in the Netherlands is seeking a Lead to deliver exceptional consumer service and premium brand experiences on the sales floor. You will coach teammates, support daily operations, and drive sales through digital services, visual merchandising, promotions, and customer engagement.

You will lead cross-functional areas and uphold Nike standards, while fostering an inclusive, high-energy team environment in store operations.

Qualifications

• Customer service and/or retail experience preferred.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Responsibilities

• Deliver exceptional consumer service and premium brand experience.
• Coordinate, coach, and motivate teammates to meet sales targets and campaigns (digital services, visual merchandising, promotions).
• Lead cross-functional areas: Commercial, Athlete Experience, Consumer Experience.
• Ensure store complies with NIKE standards and guidelines.

Skills

Customer service

Retail experience

Communication

Brand ambassador

Sales techniques

Scheduling flexibility

Job description

What you bring

As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate teammates in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE's initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Our leads specialise in one business area but will support cross-functionally

• 1. COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches
• 2. ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
• 3. CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.

What you get

• One of the best compensation and benefits packages in the industry
• Opportunity for monthly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications

• Customer service and/or retail experience preferred.
• Effective communicator, brand ambassador, and collaborative teammate
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Note: Relocation support is not available for this role