Flemish front office technical support - Hybrid working model - Sofia Bulgaria

Mercier Consultancy; Netherlands; Hybrid; EUR 11,000 - 18,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Private Health Insurance

Support in Finding Accommodation

Fully Paid Training

Fully Paid Training

Job summary

A technology consulting firm is looking for a Flemish Front Office Technical Support Specialist to provide technical assistance to clients. The role includes troubleshooting issues, documenting interactions, and maintaining client relationships. Candidates must be fluent in Flemish and English, possess strong communication skills, and have experience in technical support. This position offers a competitive salary, relocation package, and various benefits, along with a hybrid working model.

Qualifications

• Fluency in both Flemish and English is essential.
• Strong communication and interpersonal skills are vital.
• Experience in technical support or customer service is preferred.
• Proficient with MS Office and support ticketing systems.
• Willingness to relocate to Sofia and work a hybrid model.

Responsibilities

• Assist Flemish-speaking clients with technical inquiries.
• Troubleshoot and resolve technical problems related to products.
• Document interactions and solutions in the support system.
• Provide guidance on best practices and product usage.
• Collaborate with technical teams to escalate complex issues.
• Participate in ongoing training to enhance knowledge and skills.
• Gather client feedback to improve services.

Skills

Fluency in Flemish

Fluency in English

Excellent communication skills

Prior experience in technical support

Proficient in troubleshooting

MS Office

Ticketing systems

Tools

Support ticketing systems

Microsoft Office Suite

Job description

Flemish front office technical support - Hybrid working model - Sofia Bulgaria

Mercier Consultancy is excited to announce an opening for a Flemish Front Office Technical Support Specialist located in Sofia, Bulgaria, with a hybrid working model! In this key role, you will be the first point of contact for our Flemish‑speaking clients, providing essential technical assistance and support for our products and services.

As a Front Office Technical Support Specialist, you will engage directly with clients to help them troubleshoot and resolve various technical issues. Your ability to communicate effectively in Flemish is crucial for ensuring a high level of client satisfaction and maintaining strong relationships.

Responsibilities

• Assist Flemish‑speaking clients with technical inquiries and issues via phone, email, and chat
• Troubleshoot and resolve technical problems related to hardware and software
• Document client interactions and solutions in our support system
• Provide guidance on best practices and optimal use of our products
• Work closely with technical teams to elevate complex issues when necessary
• Participate in ongoing training to enhance your technical knowledge and support skills
• Gather client feedback and insights to improve our service offerings

Requirements

• Fluency in Flemish and English, both written and spoken
• Excellent communication and interpersonal skills
• Prior experience in technical support or customer service is preferred
• Proficient in troubleshooting technical issues and providing clear solutions
• Familiarity with support ticketing systems and Microsoft Office Suite
• Strong attention to detail and organizational capabilities
• Ability to work independently as well as part of a team in a hybrid work setting

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package (Flight, Transfer and Hotel)
• Private Health Insurance
• Support in Finding Accommodation After Hotel
• Fully Paid Training
• And More...

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Consulting

Industries

• IT Services and IT Consulting