Fitbit Products Support Specialist with Danish and English

TELUS Digital; Amsterdam; On-site; EUR 10,000 - 14,000; Full time

Benefits offered by this job

Relocation bonus

Accommodation up to 30 days

Plane ticket to Sofia

Airport taxi

Fully paid training

Health insurance

Many benefits

Job summary

TELUS Digital Bulgaria is seeking a Danish-speaking Customer Support specialist to join the Fitbit Team in Sofia. The role involves assisting users via tickets and calls, providing device usage guidance, and surfacing recurring issues to the team.

Relocation is supported with a €1,200 gross bonus, and arrival accommodation and travel are arranged. The position requires Danish fluency, basic English, and a customer-focused, long-term mindset.

Qualifications

• Fluency in Danish for daily communication with customers
• Good command of English (B1+) for training and internal communication
• Basic understanding of iOS and Android OS usage
• Demonstrated empathy and customer-first attitude
• Desire for long-term employment and team contribution
• Friendly, outgoing personality and team-player mindset

Responsibilities

• Help users with issues via tickets or calls
• Provide solutions to device usage questions on a customer-first basis
• Identify trending issues and bugs and relay them to supervision
• Collaborate with international team to ensure top-quality CX

Job description

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.

If you are excited about health and technology, join our Fitbit Team!

As a Fitbit Customer Support with Danish and English, you will be part of a great team and will:

• Help our users with any issues they might have via tickets or calls
• Provide solutions to everyday device use questions on a case by case customer-oriented approach
• Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team
• Work with a passionate team of customer-friendly colleagues from an international background

Not bad, right?

What we expect from you:

• Fluency in Danish language for daily communication with customers
• Good command of English (B1 or similar) for training and internal communication
• Basic understanding of iOS and Android OS use/features
• Demonstrating empathy
• Desire to help customers as best as possible and willing to contribute to the team’s success / be a team-player
• Result-oriented with personal performance
• Friendly and outgoing personality
• Looking for a long-term employment

We offer:

• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Plane Ticket from your location to Sofia
• Taxi transportation directly from the airport to your accommodation
• Fully paid training
• Stable job and career development opportunities
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning

We care about the well-being of our employees, invest in their future growth, and encourage fun and team-building initiatives!

About us:

TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.