Dutch Speaking Support Specialist - Relocation to Sofia

TELUS Digital; Netherlands; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Fully paid training

Career development

Health insurance

Benefits package

International work environment

Relocation bonus

Accommodation on arrival

Airfare to Sofia

Airport transfer

Job summary

TELUS Digital Bulgaria is hiring a Customer Support Specialist with Dutch and English for a role based in Sofia, with relocation provided. You will join a positive international team and assist customers through phone, email, chat or tickets, ensuring a high level of satisfaction.

Fully paid training, a strong benefits package, and relocation support including accommodation and a plane ticket are offered. The position welcomes fluency in Dutch and English, excellent communication skills, and a

Qualifications

• Fluent in Dutch and English.
• Excellent communication skills.
• No prior experience required; training provided.

Responsibilities

• Achieve great customer experience and satisfaction.
• Identify and assess customers' needs.
• Assist with general inquiries, product support, and troubleshooting via phone, e-mail, chat, or tickets.

Skills

Fluent Dutch

Fluent English

Job description

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.

Are you ready to take the next step in your career?

If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

As a Customer Support Specialist with Dutch and English you will be a part of a great team and all together will:

• Achieve great customer experience and satisfaction
• Identify and assess customers' needs
• Assist with general inquiries, product support, and troubleshooting via phone, e-mail, chat, or tickets

As a candidate, you do not need to have experience in a similar role but you should be fluent in Dutch & English and have excellent communication skills.

We Offer:

• Fully paid training
• Stable job and career development opportunities
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning
• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Plane Ticket from your location to Sofia
• Taxi transportation directly from the airport to your accommodation

We care about the well-being of our employees, invest in their future growth, and encourage fun and team-building projects!

About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.