Dutch Customer Support Consultant in Sofia

Next Job Abroad; Tilburg; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Relocation bonus

Hotel stay covered

Paid training

Job summary

Next Job Abroad is hiring Customer Support Consultants to assist users of popular digital apps, mobile wallets, and family streaming accounts. You’ll work in a social, non-technical role requiring Dutch and English fluency and a willingness to relocate abroad.

The role emphasizes friendly, helpful support with chat, email, and phone, and features a 10:00–19:00 Monday-to-Friday shift. Relocation to Sofia is provided with support and training.

Qualifications

• Fluent Dutch with solid professional English skills.
• Naturally helpful and talkative, good at solving quick puzzles.
• Strong computer skills for live chats, emails, and phone tools.

Responsibilities

• Assist users via chat, email, and phone with non-technical issues.
• Maintain a friendly, helpful, and solution-oriented attitude.
• Adhere to the 10:00–19:00 shift schedule (Mon–Fri).

Skills

Dutch language

Professional English

Customer service mindset

Tools

Live chat tools

Email tools

Phone tools

Job description

Looking for an international adventure with a solid routine?

If you speak Dutch and want a straightforward, highly social job where you can fully log off and enjoy city life after hours, we've got you covered.

We are hiring Customer Support Consultants to help users with their everyday favourite digital apps, mobile wallets, and family streaming accounts.

No technical coding or engineering degree required.

If you're the person your family calls when their app store or digital payment account acts up, you already have the skills we need!

Your Day-to-Day:

• Helping users via chat, email, and phone with everyday, non-technical troubleshooting (think: unblocking accounts, fixing subscription issues, sorting out digital wallets).
• Keeping it friendly, helpful, and solution-oriented.
• The Shift Schedule: 10:00 - 19:00 (Monday to Friday only—weekends are 100% yours!).

Requirements

• Fluency in Dutch + solid professional English skills.
• A naturally helpful personality—you like talking to people and sorting out quick puzzles.
• Good computer skills (if you can manage live chats, emails, and phone tools smoothly, you're set).
• Ready to move abroad, experience a new culture, and commit for at least 1 year.
• Valid EU work rights (EU Passport)

Benefits

• €1500 Gross Relocation Bonus (paid in 2 instalments) - to support relocation and initial rent costs
• 21 Days Free Hotel Stay: We cover your first 3 weeks of accommodation on arrival while our local team physically guides you to find your perfect long-term flat in Sofia.
• 4 Weeks of Paid Training: Hang out, learn the tools, and make friends before you even handle your first piece of live content