Dutch Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; Netherlands; On-site; EUR 10,000 - 14,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Comprehensive health insurance

Fully paid relocation package

Monthly performance bonus

Career development opportunities

Other benefits

Job summary

Mercier Consultancy Group is seeking a Dutch-speaking Fitbit Products Support Specialist to join their Sofia-based team in Bulgaria. You will be the primary contact for Dutch-speaking users, helping with device and app issues and guiding wellness capabilities.

The role requires native Dutch, a valid EU passport, and a willingness to relocate to Sofia. Prior support experience is advantageous, with a competitive salary and full relocation package offered.

Qualifications

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Passionate interest in fitness and wearable technology.
• Excellent communication skills with a customer-centric mindset.
• Willingness to relocate to Sofia, Bulgaria, for this on-site opportunity.
• Prior experience in technical support or customer service is advantageous.

Responsibilities

• Provide world-class customer support for Dutch-speaking clients navigating Fitbit fitness and wellness products.
• Troubleshoot technical issues related to wearable devices, synchronization, and mobile application connectivity.
• Educate users on health-tracking features to help them achieve their personal wellness and fitness goals.
• Maintain high levels of customer satisfaction by delivering precise, empathetic, and professional assistance.
• Document and elevate complex technical queries to the appropriate engineering teams within the fitness ecosystem.
• Participate in ongoing product training to stay at the forefront of the latest fitness technology innovations.
• Contribute to the team's success by meeting established performance KPIs within our Sofia-based office.

Skills

Dutch language

Customer support

Communication skills

Willingness to relocate

Technical awareness

EU passport

Job description

Dutch Speaking Fitbit Products Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with industry-leading corporations across Europe. As a leader in executive recruitment and BPO solutions, we pride ourselves on matching motivated professionals with rewarding career opportunities that foster growth and professional excellence.

Job Overview

We are currently seeking a motivated professional for the Dutch Speaking Fitbit Products Support Specialist position in Bulgaria to join our dynamic fitness and wellness team. In this role, you will be the primary point of contact for users of world-class health technology, ensuring their journey toward a healthier lifestyle is seamless and supported by expert technical guidance.

Key Responsibilities

• Provide world-class customer support for Dutch-speaking clients navigating Fitbit fitness and wellness products
• Troubleshoot technical issues related to wearable devices, synchronization, and mobile application connectivity
• Educate users on health-tracking features to help them achieve their personal wellness and fitness goals
• Maintain high levels of customer satisfaction by delivering precise, empathetic, and professional assistance
• Document and elevate complex technical queries to the appropriate engineering teams within the fitness ecosystem
• Participate in ongoing product training to stay at the forefront of the latest fitness technology innovations
• Contribute to the team's success by meeting established performance KPIs within our Sofia-based office

Requirements

• Native or fluent Dutch (spoken and written)
• Valid EU passport (mandatory)
• Passionate interest in the fitness and wellness industry and wearable technology
• Excellent communication skills with a customer-centric mindset
• Willingness to relocate to Sofia, Bulgaria, for this on-site opportunity
• Prior experience in technical support or customer service is considered an advantage for this role

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) is included for the right candidate
• Attractive Monthly Performance Bonus
• Excellent career development prospects in one of the most exciting Dutch-speaking jobs in the region
• And Much More..

Life in Bulgaria

Sofia is rapidly becoming the top destination for international professionals seeking unique jobs in Bulgaria, offering a perfect blend of rich history, modern city life, and stunning natural landscapes. Residents enjoy a Mediterranean-influenced climate with four distinct seasons, providing endless opportunities to explore the beautiful mountains and vibrant city parks that make Bulgaria an incredible place to work and live.

When you accept one of our Dutch-speaking jobs, you are choosing a high quality of life with an affordable cost of living. Bulgaria is famous for its world-renowned cuisine, lively culture, and welcoming expat community, ensuring that your transition to life in Bulgaria will be an exciting and rewarding adventure from day one.