First-Line Tech Support Specialist - Multilingual

Rentman; Utrecht; On-site; EUR 34,000 - 52,000; Full time

Benefits offered by this job

Holiday allowance (8%)

13th month bonus

24–25 vacation days

Pension plan

Training budget

OpenUp access

Office in Utrecht

Job summary

Rentman, a B2B SaaS scale-up based in Utrecht, is seeking a First Line Technical Support Specialist to help customers get the most value from Rentman. You’ll be the first point of contact, guiding new users and troubleshooting complex issues to deliver fast, high-quality support.

You’ll advocate for customers internally, contribute to a knowledge base, and collaborate with the Product team to drive improvements. Join a passionate, inclusive team shaping Rentman’s future.

Qualifications

• 1 year of experience in a customer-facing role.
• Fluency in English, plus two of the following: French, Dutch, or German; both spoken and written.
• Ability to troubleshoot problems, find answers for customers, and articulate complex solutions clearly.
• Team-first mentality and willingness to support teammates.
• Ability to work in a fast-paced environment and keep up with weekly Rentman updates.

Responsibilities

• Provide outstanding customer experience and own the customer issue from start to finish.
• Analyze and respond to queries via Zendesk and be available for calls via Aircall.
• Become a power user and share insights with the Product team.
• Escalate complex cases effectively to reach clear resolutions.
• Collaborate with the Customer Experience team to align on goals and objectives.
• Contribute to the internal knowledge base in Confluence and share learnings.
• Attend regular team meetings to discuss ongoing projects and process improvements.
• Onboard new Rentman employees during shadowing in Support.

Skills

Customer support

Troubleshooting

Clear communication

Team collaboration

Fast learner

Tools

Zendesk

Aircall

Confluence

Job description

Rentman, a B2B SaaS scale-up based in Utrecht, is seeking a First Line Technical Support Specialist to help customers get the most value from Rentman. You’ll be the first point of contact, guiding new users and troubleshooting complex issues to deliver fast, high-quality support.

You’ll advocate for customers internally, contribute to a knowledge base, and collaborate with the Product team to drive improvements. Join a passionate, inclusive team shaping Rentman’s future.