First Line Technical Support Specialist (Dutch Speaking)

Rentman B.V.; Utrecht; Hybrid; EUR 32,000 - 44,000; Full time

Benefits offered by this job

25 vacation days

Pension plan through BrightPensioen

4-week paid sabbatical after 5 years

Flexible WFH policy (50%) & 4 weeks ab

Annual training budget

Access to OpenUp for mental well-being

Office in Utrecht (Drift 17)

Job summary

Rentman B.V. is hiring a First Line Technical Support Specialist (Dutch Speaking) in Utrecht. You’ll become the go-to expert for English- and Dutch-speaking customers, handling inquiries across email, chat and phone while building deep product knowledge and owning issues from start to finish.

You’ll collaborate with Product and Engineering to translate feedback into improvements and help shape a scalable support experience for a complex SaaS platform.

Qualifications

• At least 1 year of customer-facing experience.
• Fluent Dutch and English (native or C1 level).
• Strong troubleshooting skills and the ability to investigate issues.
• Clear communication: explain complex problems simply.
• Ownership mindset and team-first attitude.
• Curiosity and love of technology; adaptable to weekly product updates.

Responsibilities

• Help customers get unstuck via email, chat and phone.
• Own customer issues from start to finish, investigate and troubleshoot.
• Keep product knowledge up-to-date with weekly updates and share insights with the team.
• Collaborate with Product and Engineering to turn feedback into improvements.
• Maintain accurate data in Zendesk and Aircall to improve the customer experience.
• Contribute to smarter support through structured processes and AI/self-service.

Tools

Zendesk

Jira

Job description

First Line Technical Support Specialist (Dutch Speaking)

First Line Technical Support Specialist (Dutch Speaking)

Rentman is a B2B SaaS scale-up building a smart, powerful operations management platform to support event and media production teams. Our users plan everything from small shoots to massive festivals in 70+ countries, and they all rely on Rentman to keep their gear, people, and timing perfectly in sync. We’re based in Utrecht (NL) with a second office in Toronto (CA), and our 100+ team members work in a culture that’s open, flat, and inclusive, where curiosity drives us, ownership matters, and everyone has the freedom to challenge ideas and make an impact. Check out our public roadmap to see what’s coming next!

Mission of this role

Become the go-to expert for our English- and Dutch-speaking customers. This isn't a role where you'll simply work through a queue of tickets. You'll become deeply knowledgeable about a complex SaaS product, solve real customer problems and help shape how we support our customers.

You'll start by building a strong understanding of Rentman and confidently handling customer questions across email, chat and phone. You'll investigate issues, find the right answers and take ownership from the first interaction through to resolution.

As your knowledge grows, so does your impact. You'll take on more complex cases, spot patterns in customer questions, contribute to internal projects and work closely with Product and Engineering to turn customer feedback into meaningful improvements.

In short: you'll go from customer problem-solver to Rentman product expert.

What you'll do

Help customers get unstuck via email, chat and phone, making sure they can get back to doing what they do best.

Own customer issues from start to finish - investigate, troubleshoot, communicate clearly and make sure nothing falls through the cracks.

Become a Rentman power user by keeping up with weekly product updates and continuously expanding your product knowledge.

Work closely with Product and Engineering, bringing recurring issues, customer insights and tricky cases to the right people.

Keep our Zendesk and Aircall data clean and accurate, helping us understand our customers and improve the support experience.

Help us build smarter support, keeping our knowledge and processes structured so we can make better use of AI, automation and self-service.

Get involved beyond the queue by contributing to projects, sharing knowledge and finding ways to make the team and our processes better.

What we are looking for

At least 1 year of customer-facing experience – the industry matters less than your ability to understand customers and solve their problems.

Fluent Dutch and English (native or C1 level) – you'll comfortably support customers in both languages, written and spoken.

Strong troubleshooting skills – you know how to investigate an issue, find information and work your way towards an answer.

Clear communication – you can turn a complex problem into an explanation that a customer can actually understand.

Ownership – when you pick up a customer issue, you stick with it until it's solved or properly escalated.

A team-first mindset – you're happy to share what you know, ask for help and help your teammates succeed.

Curiosity and a love of technology – Rentman is a powerful and complex product, and you'll want to understand how it works under the hood.

Adaptability – we release product updates every week, so you'll need to learn quickly and stay curious.

A collaborative mindset – you can turn what you hear from customers into useful insights for Product, Engineering and the wider business.

Nice to haves

Experience working in SaaS or another technology environment

Experience in AV rental, broadcasting, events or production

Basic HTML/CSS knowledge

Experience with Zendesk, Jira or similar tools

Experience working with Product, Engineering or other teams to improve customer experiences

Additional languages – especially French or German

What you’ll get

Competitive salary based on experience, plus 8% holiday allowance

A results-based bonus based on company performance (up to a full 13th month's salary)

25 vacation days to recharge

Earn an extra day of PTO for each year at Rentman, from your second anniversary up to five years.

A 4-week paid sabbatical after 5 years to go on an adventure

Flexible WFH policy (50%) & possibility to work from abroad for 4 weeks a year

Pension plan through BrightPensioen

An annual training budget to grow your skills

Access to OpenUp for mental well-being and personal growth

Your choice of a shiny new Windows, Linux, or Mac

Stay active with the team: join the Rentman football team, squash and padel, plus a discounted Urban Sports membership

An OV Business card if you live more than 10km from the office

An ambitious, inclusive, and diverse international team

A flexible, energizing workplace with free lunches, office perks (PS5, ping pong, D&D), legendary karaoke nights, and regular team activities

An amazing office in the heart of Utrecht, in the historic Drift 17

Our process

Here's a breakdown of our recruitment process to give you a clear idea:

Introduction Call with the recruiter about the job & Rentman, online (30-45 mins)

Past Experience & Culture Interview with the team, online or on-site (60 mins)

Assignment - a take-home business case (max 120 mins)

Final Skills Interview, on-site (60 mins)

Apply now! For questions or additional information, contact us at [e-mail].

At Rentman, we value diversity and are committed to creating an inclusive environment for all employees. We believe that our differences make us stronger and strive to foster a workplace where everyone feels valued and respected.