FinTech Danish Speaking Support Analyst- Relocation Included

Recruitment By Ierotheos; Nederland; On-site; EUR 17,000 - 30,000; Full time

Benefits offered by this job

Fully Paid Relocation Package (flight,

Relocation Concierge

Job summary

Mercier Consultancy Group is seeking a Danish Speaking Customer Support Analyst in Sofia, Bulgaria. You will deliver high-level support for digital banking and payment platforms, handle financial queries, and maintain CRM records while ensuring security standards.

Fluent Danish and strong English are required, with EU passport eligibility. The role offers relocation assistance, training, health insurance, and a monthly salary with growth potential.

Qualifications

• Native or fluent Danish (spoken and written).
• Valid EU passport (mandatory).
• Professional proficiency in English for internal communication and documentation.
• Prior experience in customer support or the financial sector is considered a significant advantage for this position.
• Exceptional problem‑solving skills and a strong interest in the FinTech industry.
• A proactive attitude toward living and working in Sofia, Bulgaria.

Responsibilities

• Provide high-level support to users of modern financial platforms, ensuring seamless navigation of digital banking and payment services.
• Analyze and resolve technical and financial inquiries, maintaining security and regulatory compliance.
• Act as a brand ambassador, delivering premium service reflecting FinTech innovation.
• Collaborate with internal departments to streamline workflows and enhance customer satisfaction for our Danish-speaking client base.
• Monitor and troubleshoot transaction-related issues, escalate complex financial queries to the technical teams.
• Maintain detailed records of customer interactions within the CRM system for accurate reporting.
• Stay updated on the latest financial technologies and security protocols to provide informed guidance.

Skills

Danish language (native/fluent)

English proficiency

Customer support experience

Job description

Mercier Consultancy Group is seeking a Danish Speaking Customer Support Analyst in Sofia, Bulgaria. You will deliver high-level support for digital banking and payment platforms, handle financial queries, and maintain CRM records while ensuring security standards.

Fluent Danish and strong English are required, with EU passport eligibility. The role offers relocation assistance, training, health insurance, and a monthly salary with growth potential.