Field Service Engineer (Customer Care Specialist)

ROM Utrecht Region; Utrecht; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Company car

25 vacation days

Job summary

Vitestro in Utrecht, Netherlands, seeks a Field Service Engineer to install, service, and troubleshoot the Aletta Autonomous Robotic Phlebotomy Device for clinicians in hospitals.

You will travel across the Netherlands and Western Europe, perform structured root-cause analysis, document findings, and collaborate with the Customer Success team and engineering stakeholders to continuously improve equipment support and service processes.

Qualifications

• 3-5 years of experience in field service, technical support, or assembly with complex equipment (preferably medical or regulated equipment)
• Proven troubleshooting skills in mechanics, electronics, software/logs and/or robotics
• Ability to conduct structured root-cause analysis and document causes
• Fluent in Dutch and English; valid Category B driving licence
• Willingness to travel across the Netherlands and Western Europe
• Documentation skills

Responsibilities

• Safely and reliably delivering the medical device to clinicians
• Handling installations, troubleshooting, and fault resolution
• Working closely with the Customer Success team and engineering stakeholders
• Resolving issues in the field and identifying their root causes
• Improving the service department and its documentation
• Travelling throughout the Netherlands and Western Europe to provide support
• Supporting internal equipment at the head office

Education

Intermediate Vocational/Higher Vocational

Job description

Vitestro · Utrecht, Netherlands

Intermediate Vocational, Higher Vocational

About us

Vitestro operates in the field of autonomous blood collection with its Aletta® Autonomous Robotic Phlebotomy Device™ (ARPD™). Founded in Utrecht in 2017, Vitestro combines advanced multimodal imaging with robotics and AI to autonomously perform the entire diagnostic blood collection procedure. By addressing critical staffing shortages in healthcare and enhancing the patient experience, Vitestro is transforming one of the most common and essential medical procedures.

As a field service engineer (customer care specialist), you will play a key role in safely and reliably delivering our medical device to the clinicians who work with it daily. You will operate at the intersection of engineering and customer success, ensuring installations, troubleshooting, and fault resolution are carried out in a structured, high-quality manner. Your collaboration with the broader customer success team and engineering stakeholders will be crucial in solving field issues and continuously improving our equipment support.

• Safely and reliably delivering our medical device to clinicians
• Handling installations, troubleshooting, and fault resolution
• Working closely with the Customer Success team and engineering stakeholders
• Resolving issues in the field and identifying their root causes
• Improving the service department and its documentation
• Travelling throughout the Netherlands and Western Europe to provide support
• Supporting internal equipment at the head office
• 3-5 years of experience in a field service, technical support, or assembly role involving complex equipment (preferably medical or regulated equipment)
• Proven troubleshooting skills in at least two of the following areas: mechanics, electronics, software/logs, robotics
• Ability to conduct structured root-cause analysis - not just fix the problem, but also document why something broke
• 25 vacation days based on full-time employment
• Company car
• Regular team activities outside working hours
• The opportunity to be a key figure in autonomous medical robotics

Skills required for the job

Technical education Mechatronics Electrical Engineering Medical technology Troubleshooting skills Root cause analysis Fluent in Dutch Fluent in English Category B driving licence Hands-on attitude Willingness to travel Documentation skills