Field Service Engineer

Vantive; Utrecht; On-site; EUR 42,000 - 62,000; Full time

Job summary

Vantive is seeking a Field Service Engineer to install, service and maintain dialysis-related products on-site in Belgium. You will build relationships with doctors, nurses and patients while ensuring GDP/GMP/EHS compliance and accurate service data in ERP systems.

You will travel within Belgium and occasional travel to the Netherlands, bring technical expertise, and provide on-call support as needed. Comprehensive training and a collaborative team environment support your growth and mission to

Qualifications

• Technical bachelor\'s degree in medical instruments or electro-mechanics or equivalent.
• Experience in field service or technical support is advantageous.
• Fluent in French and Dutch with good English.

Responsibilities

• Install, service and maintain Vantive products per certifications.
• Establish clear communication with customers and partners.
• Follow GDP, GMP and EHS rules in all activities.
• Travel within Belgium and occasional travel to the Netherlands.
• Provide on-call support as defined in policy.

Skills

French fluency

Dutch fluency

English proficiency

Technical bachelor's degree

Education

Technical bachelor\'s degree in medical instruments or electro-mechanics

Job description

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Your Role at Vantive

As a Field Service Engineer, you take pride in representing Vantive and our products. Your understanding of our portfolio of products and belief in the value and quality they provide to patients fuels your confidence. Our customers trust you and appreciate your knowledge and curiosity when finding solutions to meet their needs. You enjoy being on location in Wallonia Belgium, building relationships, and establishing trust with the doctors, nurses, and patients who use Vantive solutions every day.

This is where your work helps heal!

As well as performing service activity on our products, your work will also be centered on sales support activities that are critical to our mission, Extending Lives, Expanding Possibilities!

Your team

We work together to solve problems and build efficiency as we deliver or service our products. We never compromise on quality and are unafraid to roll up our sleeves and get the job done right. We own our schedules but will flex our calendars and responsibilities to help support each other and our customers.

As individuals or part of a team, we depend on each other to achieve our goals. Seeking support and help from one another is common practice, and we recognize that cooperation is crucial to our accomplishments. Our success is only possible through teamwork, whether we work independently or as a group.

Our managers and leadership understand the nature and importance of your work. We offer support as needed and help you define a career path within the organization.

We prioritize the growth and development of our team members to fulfill our mission and goals. You’ll receive comprehensive training, and the tech services team fosters a collaborative environment where managers and peers provide additional guidance when necessary.

What you’ll be doing

• Install, service and maintain Vantive products in line with acquired certifications
• Establish and maintain communication and partnership with customers, team members and business contacts
• Ensure all activities are performed following the available instructions and information, within the Quality system framework
• Ensure all activities are carried out with maximum attention towards GDP, GMP and EHS rules
• Report all relevant service activity, to ensure updated and accurate service data in the ERP service systems
• Immediately escalated to supervisor any complaint or issue linked to its service activities
• Identify and report any business opportunity with our customers
• Being a direct interface with our customers, mainly to handle complaints, it is essential to be able to handle stressful situations
• Team spirit and maximum flexibility is required
• Compliance with country specific requirements
• Perform phone assistance to patients or customers and participation to the on call duties program as defined in the on call policy (only exceptionally)

Specific tasks:

• Support Renal technologies for in-center therapies
• Participate to the on-call program for Renal technologies as per need (only exceptionally)

What you’ll bring

• Technical bachelor’s degree preferably in medical instruments or electro-mechanics or equivalent
• Initial experience in field service or technical support role would be an advantage
• Fluent French and Dutch with good English
• Customer focused and driven to deliver high quality service
• Strong problem-solving skills and technical competence
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Willingness to travel within Belgium with occasional travel to the Netherlands as required